Three elements of empathy communication

1. the core of communication-say: timbre is an important non-language! Different timbres convey more information than the words themselves. In conversation, different tone and stress will bring different impressions and feelings to each other, so pay attention to cadence.

2. Communication behavior-Q: There are closed questions and open questions. The advantage of closed-ended questioning is that it can quickly understand each other's thoughts and can be used to confirm whether what you hear is correct; The advantage of open-ended questioning is that you can get more information, control the situation without the other party noticing, make the other party feel dominant in the conversation, create a sense of participation for the other party, and help break the embarrassing situation.

3. Communication Basis-Listening: Listen carefully in communication, give appropriate feedback, use empathy, and finally give suggestions.

Communication methods need to vary from person to person, and different speaking skills should be used for different customers. In the contact with customers, it is necessary to quickly analyze each other's personality, and then adopt targeted ways and skills to communicate with them, which can not only avoid communication obstacles, but also improve the communication efficiency of both parties, and finally make this communication an effective communication!

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