I want to know, after the buyer pays for the order, will the order be handled by manual customer service or who will handle it? What does human customer service generally do?

Before the buyer places an order, the pre-sales customer service will introduce the buyer first. After the buyer places an order, the goods will be delivered from the warehouse. Some manual customer service will also send couriers to check the information. The buyer has received the goods, and the after-sales customer service will provide after-sales guidance. Manual customer service is simply pre-sales and after-sales, and the customer service homepage is responsible for direct communication with customers.