However, today's topic is lifetime warranty. Although it sounds tempting, the manufacturer will certainly not give you such a good welfare in vain. Therefore, manufacturers who offer lifetime warranties usually limit such warranties. First of all, they must be the first batch of car owners, while the second batch of "take over" car owners do not enjoy such services; Second, the lifetime warranty does not contain wearing parts, third, it must be maintained in a 4S shop, and fourth, it will be automatically released immediately after a major accident.
The owner of the car broke the news: after upgrading the ECU, it was seriously retrogressed and the rights protection had been kicked.
My car is 65438+20 16 Baowo BX7 five-seat four-wheel drive deluxe edition, which was purchased at the end of March 2007. After upgrading the ECU in the original 4S shop, the 4S shop avoided the customer's problems. Results In the following month, the vehicle encountered setbacks in the upgrade of 1, 2 and 3 gears, and the throttle sounded abnormally (the original throttle whined, but now it whined). This was before the upgrade. So I went to the 4S shop several times to brush back the original car version, but the 4S shop refused on the grounds that it could only be upgraded but not downgraded, and asked me to find a Baowo manufacturer.
Calling Baowo 400 to complain, the customer service staff promised to record it, but two weeks passed and there was no response! During the period, I went to the 4S shop many times and was pushed to the manufacturer for handling. Helpless to reply to Baowo's official online customer service again. A few days later, the Baowo manufacturer pushed the problem to the 4S store again, and the 4S store finally called me for the first time, expressing its willingness to handle it. However, after the 4S shop responded to the manufacturer's request, it still could not be solved. According to the maintenance personnel of 4S shop, the after-sales technicians in Shandong said it was difficult to solve the problem, which was very troublesome and needed the approval of the leaders. No reply! I consulted online customer service again. After a few simple answers, the online customer service learned that I had complained, but never answered any of my questions. Two customer service staff remain silent!
I asked the 4S shop again, and the result is that the manufacturer can't solve it without replying! In this way, my simple question was kicked around like a ball by 4S shopping malls and manufacturers, but I didn't give a clear answer and solution. The way they treat loyal customers of Taiji Chuan makes me suffocate. I don't understand that a fledgling enterprise should be so indifferent to the requirements of its customers. Talking about its development is really chilling! I strongly urge Baowo manufacturers and 4S stores to pay attention to my requirements and solve my simple problems as soon as possible!
Because of the epidemic earlier this year, roads were closed everywhere. Instead of changing the oil in the so-called designated after-sales office of Baowo in time, it was changed in a maintenance center that specializes in selling Baowo cars. At present, the auxiliary water tank leaks water for no reason, and the air control panel fails (it has not been cooled for many times for more than three years, and it has been overhauled and upgraded for many times). I want to enjoy the lifetime warranty, but I was told that the lifetime warranty was cancelled because I didn't come here for oil maintenance some time ago. I want to ask, is it because the oil is broken and the panel and water shell are empty? You Baowo are not cheating, binding, and overlord clauses!
According to the communication between Bian Xiao and the owner, Bian Xiao simply listed the owner's feedback.
1. About the helplessness and inability to downgrade caused by ECU.
For the ECU problem complained by car owners, the manufacturer's solution is that it cannot be downgraded. However, the feedback from the owner shows that there is a precedent for this ECU problem. In the past, a car owner complained that his car engine was too noisy. Baowo's solution to this problem is to reduce the relevant parameters of ECU and engine noise. But the side effect is that the performance is also reduced, which also brings a series of problems. You can't be demoted if you want to be demoted.
2. About the water leakage of the empty panel and the auxiliary water tank.
On this issue, Baowo's answer is that it can repair the air conditioning panel and the water leakage of the auxiliary water tank for the owner free of charge, but only if it must return to the designated Beiqi 4S shop for maintenance.
3. About losing the lifetime warranty.
The attitude of manufacturers and 4S stores is that the lifetime warranty can be restored, but the premise is that they must return to the designated Beiqi 4S store for maintenance.
4. Other issues
The owner of the feedback vehicle can only go to the 4S shop for maintenance. If you don't maintain it, the warranty will be broken immediately. In addition, maintenance should be carried out in strict accordance with the instructions in the manual. For example, 10000 km must be maintained immediately, otherwise the warranty will be broken immediately. 4S stores offer preferential maintenance prices so that car owners can carry out maintenance in their places. In order to prevent the vehicle from breaking down, the owner was forced to compromise and could only buy 7-8 maintenance packages.
Car comments: There are too many lifelong maintenance pits, so it is not advisable to buy and sell. Why is this phenomenon in Baowo repeatedly banned?
Finally, Bian Xiao will comment on several issues.
First, both buyers and sellers are voluntary, and they can't buy and sell in the immediate interests of the owners.
Consumers have the right to choose their own maintenance sites. According to Article 5 of Chapter 1 of the Regulations on the Administration of Motor Vehicle Maintenance issued by the Ministry of Transport, no unit or individual may block or monopolize the motor vehicle maintenance market.
Second: the manufacturer designated by the 4S shop for maintenance is ugly.
Although there are many laws that prohibit manufacturers from repairing in designated places, many manufacturers still do so, and even become "hidden rules of the industry." This kind of consumption environment really makes people feel chilling, and it also makes many consumers feel awe and even fear of 4S stores, and often there is no way to complain.
Third: Lifetime warranty is a big pit, and relevant departments urgently need to strengthen supervision.
Previously, Bian Xiao probably explained that the "lifetime warranty" has many loopholes, but many consumers are still trapped by them. The biggest reason for the frequent occurrence of such problems is the poor supervision of relevant departments, resulting in low illegal costs.
Bian Xiao said before that most 4S stores now make profits not by selling complete vehicles, but by insurance, loans, accessories and maintenance. The profit of the whole vehicle is earned by the manufacturer, and 4S shops can only make money through the above links. It is no problem to make money, because everyone has to eat, but some 4S stores are eager for it. It is obviously very inappropriate to make a profit by shoddy, bundled sales and designated maintenance points. This will greatly harm the interests of consumers, and will also cause serious damage to the reputation of manufacturers and 4S stores. This statement can be explained by the data of sales volume and complaints.
First, sales. Because of the mismatch between product strength and pricing, few consumers really want to buy Baowo. In other words, it is overpriced. Moreover, Baowo Automobile has many exaggerated advertisements, which make many consumers think that they have been cheated. Taking this year's sales volume as an example, it was "0" for five consecutive months, and the cumulative sales volume from June to July was112, which was not as good as that of other manufacturers. Although there are objective reasons for the epidemic situation and market environment, the sales volume is extremely low or even zero. BAIC couldn't stand this situation for a long time and immediately cut off its hand. Later, UCAR took over, and a dead horse could not be a living horse doctor.
Then according to the complaint statistics of Baowo Automobile, the total number of complaints is 22, and the completion rate and reply rate are both 22%. Customer satisfaction is even more surprising, only 8%! No wonder so many people have such views on Baowo.
Baowo automobile complaint statistics
Advertising exaggeration, high pricing, bundled sales and frequent quality problems are fatal problems of Baowo automobile. I am afraid that the "BBBA" declared at that time was just a "Conan dream" made by Baowo Automobile to "revive" the "prosperous new century" 60 years ago.
Million car purchase subsidy