12369 environmental protection hotline service system is a multimedia environmental protection service system integrating environmental protection policy consultation, environmental pollution complaint, complaint result feedback and information investigation. People can request related services from the Environmental Protection Agency by telephone, fax, e-mail, Internet, mobile phone and SMS.
12369 environmental protection hotline system closely links access function, navigation function, automatic voice query function, manual agent service function, call switching function and information data processing. After dialing the special service phone, users can choose manual service, automatic voice inquiry and automatic message leaving as needed, and can switch back and forth between several services or transfer other calls.