General situation of administrative service center of Zhanjiang Municipal People's Government

Under the great attention and leadership of the municipal party committee and the municipal government, the administrative center of the municipal government is people-oriented, convenient and beneficial to the people, and fully promotes the transformation and upgrading of government services, forming a "four-in-one" service platform, including entity service hall, online service hall, 12345 service hotline and public resource trading platform. There are 43 units stationed in the window of the entity service hall, with 647 service items and about 190 staff; The online service hall has 55 departments and 1 108 items, and the city has opened 120 town (street) online service stations and 1752 village (residential) online service stations, realizing the four-level online service pattern of all villages (residential) in the city; 12345 the citizen service hotline integrates the original 44 service hotlines in our city, with 88 hotline members, 50 operators and 20 telephone attendants. The public resource trading platform (existing municipal government procurement center and land and mineral resources trading center) is being integrated.

Over the years, the administrative service center of the municipal government has always adhered to the "four adherences": adhering to the purpose of service, adhering to the satisfaction of the masses as the standard, adhering to openness, fairness, honesty, efficiency, and adhering to humanized management. Implement the development strategy of "three years and three steps": 20 12 "Rectify work style and build a team", grasp the team and lead the team, and be rated as "model unit", "model department of work style construction of organs" and "model unit of people's satisfaction service", and the central team ranks seventh in the city in annual assessment; 20 13 "transform and upgrade, overcome difficulties", strengthen learning, encourage innovation, and successfully complete three major tasks: the construction and relocation of new service hall, the construction of online service hall, and the construction of 12345 citizen service hotline. It was rated as the "demonstration unit" in the city, ranking first in the city; 20 14 "Deepening reform and improving service", standardizing examination and approval, one-stop service, optimizing and integrating citizen service hotline and other reform measures are being fully promoted. Combined with the actual situation of the center, in the second half of the year, the cadre training program (the establishment of the Young Pioneers, etc.). ), but also specially launched the institutional culture construction project and party building project.

Innovate measures to facilitate the people and benefit the people. It is equipped with office guide, consultation, copying and seal engraving service departments, online service hall service point and green channel service station for investment approval, hall floor plan and service guide, queuing pager, electronic touch screen, mobile phone charging point, newspaper reading point, temporary rest point and drinking point, wheelchair for the disabled, Sunshine Bookstore, free wireless Internet access, Weibo, WeChat and client to play background music and major political current affairs. Adhere to the director's working day system, implement convenient measures such as active door-to-door service, special affairs handling, parallel approval, first aid, and full agency, set up investment promotion centers, open green channels for investment approval, and provide nanny-style personal services for key enterprises and major projects. Strive for * * * party member demonstration post activities, carry out the promise of "zero effective complaints" at the window, select window activities such as "service star" and pacesetter window, and promote the improvement of window service level.