Call 10086 for consultation.
The second method: query through the website.
1) Open a browser, enter "China Mobile" in Baidu, and click "Baidu Click".
2. Click China Mobile official website.
3. Click the "Please Login" option.
4. Enter the mobile phone number and password, and click the "Login" button.
5. After logging in, click the "Personal Center" option.
6. Click the "My Order" option on the left to find the order and make an inquiry.