I. Work performance
The waiter's job is mainly to serve customers. When customers enter the door, they say "welcome" and give them a menu, which is recommended when ordering. Although these tasks seem simple, they are actually difficult to do well. Especially when ordering food, you have to know every dish in order to better recommend it to customers. I think I have done a good job this year, and I can serve my customers well. Although it is impossible to satisfy everyone, as long as I try my best, I can still satisfy most people.
I have learned a lot in this year's work, and being a waiter is also skillful, which is not as simple as it seems. No matter what kind of work it is, whether it is simple or easy, we should take it seriously. At work, I'm studying hard with my leaders. After all, she must be excellent as our leader, so if I learn from her, my working ability will also be improved. My goal is to be like my leader, hoping to achieve this position one day.
Second, the work plan
I also found some shortcomings in my work this year. I couldn't deal with the emergency in time, which led to many mistakes in my work. So in the new year, I should learn more about how to deal with some emergencies, that is, crisis public relations. I believe that if I can master some knowledge of crisis public relations, my service level will definitely soar, at least much better than now. I know it's difficult, but if I am willing to spend time, I will learn well. I believe I will make great progress this time next year.
This year's work is over. If you want to make any progress, you can only continue to work hard until next year. I will definitely make progress next year. After all, my ambition is not to be a waiter all the time. I will definitely continue to work hard in the new year.
From this catering waiter, I changed the negative idea that being a catering waiter has no future and established the idea of doing one thing and loving one thing. I know whether a person has made a difference, not in what kind of occupation he is engaged in, but in whether he tries his best to do the job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline.
I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
In this internship as a waiter, I summed up the requirements of becoming an excellent waiter.
Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.
2. Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.
3. Have the spirit of diligence: The catering work is mainly at hand, which is usually not too heavy, and it will not be tired if you do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.
4. Be confident: compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful.
5. Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.
6. Responsibility: put the interests of the company first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility.
Model essay on annual work summary of service industry II. Continuously improve work efficiency.
A large part of my job is bidding. I think quantity calculation is a rather boring job. In fact, when I think about it again, using computers and overall planning methods, the nuclear quantity work is not so rigid and boring. From the beginning of contact with work, I gradually formed my own unique method. Of course, with the deepening of my work, there are more new contents waiting for me to learn and think.
Second, attitude is everything.
It can be said that the process of work during this period is also a process of constant adjustment and maturity of my own mentality. Because cost is not my major, I just came to the company and I am at a loss. Reading all day seems to be useless, and the inexplicable and complicated bidding calculation drives me crazy. At first, I even doubted that I was not suitable for this job. Later, I found that time is my savior. Through my constant adjustment of my mentality, although no one said it, I naturally knew what I should do as a cost person, and some things I didn't understand were solved, and suddenly I was suddenly enlightened. Now as long as there is a job, I will do it with full enthusiasm. The adjustment of mentality makes me understand that all positions have opportunities to develop their talents and increase their knowledge. If we can do the most ordinary work with full enthusiasm, we can also become the most exquisite workers; If you do the noblest work with indifference, you are just a mediocre craftsman. If you have a positive attitude, you will be successful all your life.
Third, there is no end to learning
Occupation is only the continuation of students' occupation. It is important to apply the theoretical knowledge learned in school to work and further improve and sublimate it. When I first arrived at the company, my first task was to study hard and read books all day. In order to get familiar with the work as soon as possible, I had the opportunity to get in touch with the actual work. Combined with the relevant knowledge learned in school, I think it is necessary to further explore and think, and use it flexibly to solve practical problems.
Fourthly, I also have some shortcomings.
Because there are few opportunities to go to the construction site, there are too few opportunities to study on the spot, and learning things is very slow; Tenders often make mistakes and need more exercise opportunities; Pay too much attention to the progress of the work without considering the comprehensiveness of the work content; Sometimes the work is not active enough. In the next work, I will do my job well in line with my seriousness and sense of responsibility.
Verb (abbreviation of verb) views on management system
Companies should pay attention to improving the work efficiency of employees. I think endless work will only make people physically and mentally exhausted and lose their enthusiasm for work, which will naturally reduce work efficiency. A normal holiday can relieve the pressure of employees and allow them to combine work and rest. I suggest that the project department should also implement large and small weekends. At the same time, I also consider that it is difficult for the project department to implement this regulation, so I suggest that employees can take turns to be on duty on weekends, which can better reflect the humanized management of the company caring for employees. I will take the company's business philosophy as the coordinate, combine my knowledge with the company's specific environment, make use of my energetic and receptive advantages, learn business knowledge and leading technology, and make my modest contribution to the company's development.
The above is a rough summary of my work in the past year, please review it by the leaders. If there are any shortcomings, please point them out so that I can correct them in time and carry out my work better.
In the annual work summary, the service industry ushered in a new year. Summing up the past, we can learn from it, give full play to our advantages and do better in the coming year. Now, let's sum up our work in the past year:
First, the ideological aspect:
Attach importance to theoretical study, strengthen political belief, actively participate in various activities, study relevant documents, reports and counseling materials in combination with their own work characteristics, and deeply understand their spiritual essence to guide their work.
Second, the work:
Do a good job, be diligent in your legs, words and writing, and assist the leaders to finish all the work smoothly. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face, a satisfactory answer". Every time I see the satisfaction of the people, there will always be a sense of accomplishment as a staff member. Isn't there a song You are happy, so I am happy. After the ego, we must be big and "satisfied by the masses", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and try to be the staff assistant of the leader.
In practical work, I integrate theory with practice, innovate my work, broaden my thinking, and strive to adapt to the requirements of jobs under the new situation. Through the recent study, my theoretical level has been obviously improved, and my work is gradually on the right track. I will work harder, there may be some hardships, but don't people often say? Hard work is a kind of exercise, what's more, we all share joys and sorrows, and only in hard work can we exercise our ability; In your efforts, you will fully embody your life.
Third, life:
Personal life consciousness gradually stepped onto the right track and got rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape a brand-new self.
Fourth, there are shortcomings:
First, the study of political theory is not enough. Although some progress has been made, we still need to continue our efforts in depth and breadth. Second, the work is not bold enough and the innovative theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.
In a word, I will not live up to the expectations of my company, and I will do a good job in the new year with a more positive attitude and a more serious attitude.
I remember an economist once said, "No matter how humble your work is, you should give it the spirit of an artist and be extremely enthusiastic." You will get rid of the mediocre and humble situation and no longer feel hard. You will make your work a pleasure, and you will treat every customer sincerely. "
The work of insurance company tellers is simple and ordinary. It is completely wrong to do the same job day after day and year after year. After a long time, you may feel bored, bored and indifferent to customers. As a qualified teller, we should have a realistic working attitude, treat our posts with a natural and open mind, appreciate the charm of service, and truly "take customers as the center".
I think, as a qualified teller, you should do the following:
First of all, you should have basic professional knowledge and master basic skills. When a customer asks various questions, you can explain them in time, in detail and skillfully, and try to communicate with the customer. For unfamiliar businesses, don't use rude words such as "I don't know" and "I'm bored" to customers, but consult the staff of relevant businesses to help customers solve problems and strive to satisfy customers.
Secondly, be polite to people, be kind and keep affinity. Politeness is the first element of service. You should answer questions, smile, be polite, amiable, noble and elegant, dignified and generous, calm and impeccable. Sometimes it is inevitable to meet unreasonable customers. At this time, the teller should be able to tolerate and understand him and try to resolve conflicts, so as to get the understanding and respect of customers.
Third, uphold the principle of equality for all. No customer can enjoy special privileges when dealing with business. They should queue up one by one, in order to let customers enjoy fair treatment, thus enhancing their goodwill and trust in insurance companies.
The teller's behavior represents the image of the insurance company. Counter is the first platform to serve customers. Therefore, in the future work, as tellers, we should provide customers with high-quality and efficient services with more enthusiasm, more exquisite service skills and more perfect service quality, integrate smiles into services, leave smiles to customers, strive for the first place and create a better tomorrow for insurance companies.
# # Ending the annual work summary of the service industry Model essay 5 Reviewing the work process of the past year, I mainly have the following experiences:
First, the attention of leaders is the organizational guarantee for the development of service industry.
The party committee and government of this town have strengthened their leadership in the service industry, taking the work of the tertiary industry as an important part of the annual work and bringing it into the annual work assessment of each village. The secretary of the Discipline Inspection Commission of the Party Committee focuses on the tertiary industry, with the cooperation of a party and government leader. He often listens to the report on the work of the tertiary service industry in the town, and comes up with the work plan and implementation opinions in time, so that the work of the tertiary service industry in the town can be grasped, busy and responsible, and this work will not become a mere formality.
Second, increasing investment is the source of strength for the development of service industry.
The government has increased investment in the tertiary industry and service industry. At the beginning of the year, in order to make it a highlight of attracting investment, we made great efforts to build a new one. . In _ _, the government invested more than 5 million yuan to build it? The first phase of the project, is it completed? . 20__, the government invested more than 2 million yuan in the second phase of the project, trying to make the landscape area more beautiful and make it a brand for attracting investment. Before and after the Spring Festival this year, continuous heavy snow destroyed the farmer's market that was transformed last year. In order to let the people have a happy and peaceful Spring Festival, the town leaders and all the staff of the Third Industry Office stick to their posts in the market to ensure the safe operation of the market. After the Spring Festival, the government invested hundreds of thousands of yuan to transform and expand the market, improve its functions and change the original chaotic phenomenon, which greatly facilitated the production and life of the people, enriched their food baskets and gave them a safe, hygienic and civilized shopping environment. The transformation of the original Unity Farmers' Market is under way. Due to the government's emphasis on the tertiary industry, it has promoted the healthy development of the whole service industry in the town.
Third, attracting investment is the main way to develop the service industry.
Vigorously attract investment, create a good entrepreneurial environment, and attract people of insight to establish tertiary service enterprises. 20__ years,? By actively attracting investment, the village has built a new private food processing enterprise with an annual production capacity of 6 million yuan by using the collective land of the original village; ? On the basis of the original primary school site, the village also recruited a food processing enterprise, which is making good progress at present. Because the government has created a relaxed investment environment in service management, two large supermarket chain stores have entered our town one after another, which not only brings convenience to people's shopping, but also brings advanced management experience to our town and promotes the development of our town's service industry.