A, xx market building construction stage
After the Spring Festival in xx, I was still in charge of the operation of xx Market Building. With the cooperation of manager Zhai, I have experienced some challenging problems, such as the difficulties in the operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the large number of staff entrusted by seasonal reasons. By solving these problems, I quickly improved my understanding of the clothing retail market, market environment and employee management in our city. Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation, the layout of xx market has been adjusted according to the overall planning of the company. From March to April, xx market supermarket began to conceive of opening, and I devoted myself to the preparatory work, including personnel recruitment, business training, shelf installation, daily operation and maintenance, etc. With the care of the boss, the support of all parties in the company and the guidance of general managers Liu and Li Dian, the supermarket in xx market has been steadily developed and transformed, and my latest business knowledge of the supermarket has been systematically strengthened. When I was in charge of xx market, I tried my best to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the xx market has not been fully utilized to generate benefits. Although the development of xx market is restricted by the immature objective environment in all aspects, it is a great responsibility to fail to give full play to the potential of xx market. This also shows the limitations of my own ability, which is the deepest understanding I got from working in xx market. At the same time, the experience of various difficulties and pressures in the xx market has greatly improved my psychological quality. In the face of the greatest difficulties and pressures, I will not shrink back and escape, and I can calmly face the solution. This is the biggest gain of my work in xx market.
Second, xx supermarket work stage
In June, due to work needs, I was transferred to xx Supermarket as the store manager and non-food manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of xx Supermarket from the beginning of business, I am familiar with the staff of xx Supermarket, but there are still differences in specific work. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked Liu for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short period of time, I established a harmonious working relationship with relevant supervisors, assumed the responsibility of the store duty manager, and conducted rectification training for non-food personnel together with the cabinet leader, and adjusted the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the team leader of non-food products. I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Have good contact with employees, give employees ideological communication and business training on the basis of strict requirements, improve their mental outlook, and give full play to their enthusiasm and autonomy. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.
The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on the overall control of the overall situation, he made full use of this platform to improve his organization, coordination and business level in an all-round way while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.
Third, personnel management training.
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In work management, always be strict, as long as you make mistakes in principle, you will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.
However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.
Training employees is also an important task for supervisors. From 5xx-xx employees in xx market to 3xx-xx employees in XX supermarket, and then to 4xx-xx employees in Class B of Sixth Department of XX supermarket in August, through repeated training and communication, I have initially formed the contents of systematic training for employees in terms of concepts, commodity knowledge, sales psychology and skills, and discipline. It has been recognized by employees and achieved certain results.
Four, professional knowledge learning and market control
Improvement of ability
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the most developed industry in this era, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.
Shortage of verb (abbreviation of verb) and the thinking of next year's work
As the saying goes, Rome was not built in a day. I've only been in the retail industry for one year, and I've been working in supermarkets for nearly half a year, so I know so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. It is also reflected in the following aspects: First, the choice and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.
Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic manner, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.
In short, in the new year, I will make more efforts for the cause of xx supermarket, repay the company with the benefits of development, and realize my own life value.
Summary of retail executives' work (2) Time flies, and the years fly by, and unconsciously xx years have ended. Looking back on my work in the past year, I can't help but feel deeply. Yunxi Store has been in business for three years. Over the years, I have mixed feelings. Wu Shang provides a platform for each of our employees to show themselves. Here, I not only learned a lot of professional knowledge, home appliance sales skills, store management norms, but also learned how to respect leaders, obey distribution, love employees and be kind to colleagues.
Only by constantly summing up the past can people have new development and progress. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. I am grateful to the leaders of the company for providing me with this opportunity to sum up, so that we can share the harvest and infiltrate each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap the potential, and make full preparations and plans for the work in xx years.
On the platform of Wu Shang, I have always maintained a passionate work enthusiasm and a basically peaceful mentality. I deeply know that as a store manager, you must not bring personal emotions to work. Managers' words and deeds and norms also directly affect employees' work passion. Although I have not been in charge for a long time, my own quality and management level are not very high. I know that we should establish a good image, because we not only represent ourselves, but also represent the image of military businessmen.
As the home appliance supervisor of Yunxi Store, I mainly focus on the management and sales of personnel. After learning and exploring, I divide the management of personnel into two categories: employee system management and sales target management. Employee system management: as the name implies, it is a management method that implements management according to the company's system and employee handbook and restricts employees' work behavior. Fiona Fang cannot live without rules. There are rules at home, state-owned laws and factory discipline. Be strict with yourself and take the lead. Put yourself first, set a benchmark and give subordinates a good start. In fact, I found many problems in my work. In the new year, I will constantly improve various management systems and methods, and really put them into action, and strictly urge employees to act according to the system.
Sales target management: it is a sales task set for each employee according to the actual situation. We should set monthly sales for our employees. Without pressure, there is no motivation. How to motivate employees to make good use of holidays, how to use personal connections to drive customers, and how to use the good reputation of people and businesses to truly let customers enjoy value-added services. Constantly stimulate the enthusiasm of employees, mobilize the enthusiasm of employees to seriously think about what channels and methods to increase sales as much as possible. Because of their low quality, they are dissatisfied with their working conditions and welfare benefits, resulting in a sense of loss and negativity. Criticism of leaders sometimes leads to unconvinced mentality and is misunderstood by colleagues and deeply wronged. In the past period of time, I was at a loss, and my previous work enthusiasm was gone. I pretended not to see the violation of discipline, dared not say what I wanted to say, and didn't want to do what I should do. I took the lead in chatting in the shop to keep warm and chat with my colleagues. Wrong thinking, improper management methods, almost let yourself give up. There are still many shortcomings in our work, and our management level and quality need to be improved. After work, we should learn more books about management, consult our superiors, communicate with colleagues and learn more professional knowledge about products. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in such a fiercely competitive society. Only by doing this well can we have enough capital to stand out in this position.
Only in this way, the leader will consider your salary and give you a salary increase according to merit. These are just my superficial understandings. I hope the leader can correct the mistakes in my work in time. I will try my best to do my job well, share it with my superiors and be the right-hand man of the manager. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year. In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company! Strive to open up a new situation in xx.
Summary of the work of retail supervisor (3) I was assigned to the women's shoe store in August 20XX. I have a preliminary understanding of the positions of grassroots shopping guides. With the deepening of my work, I embarked on the position of cabinet chief and started the on-site management affairs at the grassroots level. 12 After the system reform in May, I was lucky enough to become an assistant manager, and my business work was more extensive. In the past two years, from the beginning to the present, I have learned a lot that I lack and have a deep understanding of this industry. Here I will elaborate on my work:
Daily management work:
1, personnel management: daily patrol, checking the employee's code of conduct, commodity price and quality inspection, employee's business knowledge and ability and employee's sales situation, etc. , and promptly correct the misconduct of employees. Timely find and rectify the unqualified mobile display boards with irregular prices, places of origin and materials, supervise the attendance rate and on-the-job rate of counter staff, and avoid missing customers and sales.
2, for employees in the work of * * * sex problems, sorting and induction, use the time of the daily morning meeting to emphasize, urge employees to change it, and then encourage them. For the relevant business knowledge and ability, we will also take morning meetings or other time for collective training, and the key contents will be tested through exams to help employees expand their knowledge, improve their comprehensive quality and become an excellent shopping guide.
3. Properly manage new employees and former employees, especially former employees, keep abreast of their psychological trends, and guide employees to stay in their original posts and switch to other brands in the mall without violating the principle, so as to minimize the flow of people in the mall and ensure the harmonious and benign development of the mall. Strictly check the requirements of new employees, and assist them to complete the relevant procedures for entering the site, and then conduct training and assessment on business knowledge, rules and regulations, workflow and other contents to ensure that the basic work of new employees can be successfully completed. Commodity management:
1. Make a statistical analysis of the inventory structure and sales classification structure of each brand every month, understand the inventory situation of different categories of goods and the sales revenue they bring, communicate and replenish the best-selling styles in time, and take certain promotion measures to promote sales for the unsalable styles.
2. Conduct market research on neighboring competitive stores at a fixed time every week and month to find out the differences between other stores and our stores, as well as the differences in activities, prices and displays. For the disadvantages of our store compared with other stores, communicate with manufacturers to make adjustments to ensure that our store's inventory is the best source of goods.
3. Before large-scale activities, urge manufacturers to reserve goods, ask manufacturers for details of goods, review the active goods, ensure that the goods can bring real sales revenue to brands and shopping malls, urge manufacturers to deliver goods as soon as possible, and conduct quality inspection and inspection of goods. After everything is correct, they will be displayed at the designated sale.
Sales management:
65438+
2. Actively communicate with the manufacturers about the promotion activities in each schedule, and reach an agreement on the deduction. On the premise of preserving the interests of the shopping mall, we will try our best to ensure the participation rate of the activities, create an activity atmosphere and promote sales.
3. Make a comprehensive analysis of brand sales every week and every month, find out the shortcomings from the aspects of personnel, goods and promotion, explore the ways and potential points that can improve sales, and put forward feasible solutions to related problems.
Decoration management:
1. Assist the supervisor to communicate with the decoration personnel or suppliers of the decoration brand in the early stage, review their decoration drawings, agree on the decoration date, dock related decoration work, and help with construction procedures and construction certificates.
2. On-site supervision during counter decoration, immediately point out the problems found, prompt relevant decoration requirements and precautions at any time, try to avoid unqualified, and supervise the decoration progress at the same time to ensure smooth completion within the agreed time.
3. With the assistance of relevant departments, check the acceptance of the decoration counter, contact the decoration personnel for immediate rectification when problems are found, and follow up at any time to ensure that everything is qualified.
Highlights and shortcomings in the work:
Highlight: 1 When I opened in wanda plaza, my supervisor and I participated in the store survey, mainly responsible for drawing the electronic version of the floor plan. Because the schematic diagram does not require high drawing accuracy, I used the optional graphics function of PPT. This method is simple and easy, and does not need special software and related operational technical support. This drawing skill has also been recognized and appreciated by leaders and colleagues.
2. I am sensitive to data, and I am outstanding in the accounting of brand settlement. I also use EXCEL to set all the calculation formulas in the table, and I can directly get the settlement amount by filling in the relevant sales data, which makes the settlement work more convenient and faster, and the accounting results more accurate.
Disadvantages: 1 Communication with suppliers needs to be strengthened. In the early stage, it was mainly limited to the communication of activities, lacking the communication related to personnel and goods, and lacking communication skills. So what we need to do now is to have more contact with suppliers, not afraid to communicate with suppliers, to establish a * * * storage system with suppliers, to communicate with brand suppliers on personnel, working conditions and goods on a regular basis, to strengthen emotional ties, and to let suppliers know about the system and management methods of shopping malls, so that promotions and customer complaints can be solved faster and better.
2. You need to learn more about brands, learn more about different brands, master the relevant information of these brands, and improve your sensitivity to brands. Only by knowing them can we better train employees.
Future work plan:
1. Now, as an assistant manager, I should take the time to learn all the work affairs as an assistant manager, put myself on a higher level to demand myself, and strive to cultivate myself in the direction of all-round talents, so that I can learn to handle all the affairs of the mall independently as soon as possible and become a manager in all aspects.
2. Strengthen communication with brand suppliers, and communicate more smoothly in future activities, personnel and commodities. And make the work more in place and perfect. In the off-season, contact strong brands to do outdoor roadshows and indoor catwalks, sell the brands, and let more customers know about the brands and like their products.
3, strengthen their business knowledge, improve work ability, so that the training of employees can be more perfect in the future, help employees become excellent shopping guides, and let themselves become high-quality managers.
4. On the occasion of the opening of the third phase, take this opportunity to seriously study the relevant knowledge of decoration, be familiar with all the work processes of decoration, and learn to independently arrange and coordinate all the decoration work of the shopping mall.
In the past two years, I have shed hard sweat and tears of excitement. It is precisely because of this little bit of ups and downs that I have been growing and making progress. Therefore, I love this job, and I hope I can work happily in the future, and I can also find more happiness in my work! More confident! More successful!
I recommend it carefully.