Content of service policy

Service strategy is a systematic project, which not only needs managers and employees to change their ideas, but also needs to arrange all the work in an orderly manner. A complete service strategy includes at least six aspects:

L establish a service concept

2 determine customer service needs

3 service design and implementation

4 management of service personnel

5 Service quality management

6 to achieve customer satisfaction and loyalty

These six aspects constitute a complete service strategy implementation system. From one to six, it is a management process of analysis, planning, organization and control.