I rented two cars, a Kia K2 and a Buick Excelle, in Sanbaihui Store, Yan 'an Road, Qingdao, on 20 13/0/0/20/0 respectively, in which Kia K2 rented for 9 days and Buick excelle rented for 3 days. However, on 22 October, 65438/KLOC-0, two cars were suddenly lost at the same time. After contacting CAR Inc, it was confirmed that the vehicle was driven back to Shenzhou Company without informing me, but the reason was that I had the intention to mortgage their vehicle through their special channels. This particular reason really puzzles me. However, things are not over yet. In the process of discussing the solution with them, I found another thing that puzzled me even more. When renting a car in shenzhou company, it was authorized by credit card, and each car paid a pre-authorization deposit of 3000 yuan. However, after the car was secretly taken back by Shenzhou Company, my credit card was stolen by Shenzhou Company for 3450 yuan, 3450 yuan and 2000 yuan respectively without my knowledge. ! )。
Now I'm really a little confused. It's stuck to me. I have the code. Why is my money missing? ! ! The car has a formal lease contract, so why drive it away secretly and frame their car for mortgage sale?
First of all, I learned about it on the phone of a leader of a domestic company in Qingdao. The leader was extremely arrogant and told me that he had learned that the car was extremely unsafe in my hands and took it away. The money was brushed by their company. Because they thought I had a security risk, they brushed me first to prevent their company from losing money. When I asked where the so-called unsafe evidence was, the leader surnamed Zhang told me more proudly that "there is no evidence, which is what we think, and we can deal with it as we like". It seems that I met Nan Ba Tian in CAR Inc Qingdao branch and wanted to get justice for myself through their 400 phone number. Ok, then we will start the process of handling 400 calls with each other. The waitress was very kind and recorded everything and told us that we would have the result later. After a day's request and coordination, Shenzhou Company gave the final reply according to the following three steps:
Step 1: There may be some misunderstanding. Please return the car keys to the car rental office as soon as possible. If the contract ends or there is still a need to rent a car, you may not be able to get the original car. Consider renting another car.
Step 2: Shenzhou Company will return the stolen money.
The third step is the end of things.
I put forward how to deal with the unacceptable scheme, which delayed things, insulted my reputation and stole money. I put forward my solution: first, apologize; Two, the signed lease contract is forced to interrupt, give a clear statement. The service girl has a good record and promised to report the solution. A day later, she was told that the trilogy originally proposed by the company was the attitude of the company, and both my proposals were rejected. There is no excuse for breaking the contract, and even you don't want to say sorry. This is the attitude of solving things given by the headquarters of Shenzhou Company.
In today's society ruled by law, is it unreasonable for Lang Lang to do it? Shenzhou Company told us that they didn't fully understand this matter at present, and the apology and explanation we asked for could not be agreed. But you can get a refund, and you can continue to rent a car if you need it. Pay back the money if you don't understand? If you don't understand, will you continue to rent the car to someone you think is risky? As your client, do you have to endure being bullied at will? If you have proof that I want to mortgage your car, you can call the police and hand me over to the people's police for conviction, which also ensures social security. I think if you really have such evidence, I will thank the society. You have made great contributions to maintaining social stability. Our public security policy is not to spare a bad person, nor to wronged a good person. I'm sorry if you can't prove that I'm a bad person, but the evidence that you wronged a good person is clearly in front of you. I also confirmed with the bank that you stole my credit card. These three swipes were done without cards, passwords or even information. Since you want to cheat to the end, you have to give me an explanation through the social and public security departments.
First: how can you explain to me that you have terminated the normal lease contract with such personal slander?
Second: my credit card was stolen, which makes me feel that there is a great risk in using it now. Please give me a satisfactory explanation and effective guarantee from Shenzhou Company. My card will never have similar problems in the future. At the same time, kindly remind all friends who rent a car in China to check your consumption records when you are free.
Please accept my question with a positive attitude, because avoidance can't solve the problem. If you make a mistake, I will not follow you closely. As long as you have the courage to admit your mistake, I will forgive you!