Key points of touching service in oral diagnosis and treatment
First, touching service comes from caring.
During the examination, we often meet some patients with mobility difficulties. They are inconvenient to move. Can our medical staff take the initiative to help them with dental chairs and help them check? Some patients have bad breath in their mouths. Can we take care of them and not abandon them? Can we know that patients have achieved our career and satisfied our happiness? Because without patients, we have no future, and we have no institutions. Can this idea be rooted in the hearts of every employee?
2. Service is respect, not servility.
Touching service does not require us to be completely grovelling, bear the burden of humiliation and be grandchildren in front of patients, but to understand that service is respect, not charity. Whether you smile or say hello, you should be appropriate. Don't let your utilitarian heart take in everything in a glance, and feel that you are flattering, which makes people feel defensive.
3. The strength of doctors can not be ignored.
One thing we often overlook in moving service is the embodiment of doctors when they receive physical examination.
Let me give you an example. Every time an elderly patient walks in, will our doctor stand up and let them sit down, and then sit down after the old man sits down? Do you listen carefully and don't answer the phone when you are in the clinic? Even if you have to answer the phone, you should ask the patient's consent before answering it. Don't drink water in front of patients, let alone eat, and don't talk to colleagues about any topics unrelated to patients. Can you respect patients?
These are trivial matters, but from a certain point of view, it is the most basic respect for the patient, because when the patient sits in front of you, you can only serve her, without two functions and responsibilities.
4. Informed choices move patients.
Before treating patients, can each doctor provide patients with more than two treatment plans? Make informed choices for patients, and explain the advantages and disadvantages of each scheme in detail. Guarantee scheme: ensure the safety of patients to the maximum extent, minimize the damage to teeth, and achieve the best effect at the lowest cost!
We should firmly believe that honesty can bring understanding, rigor can bring trust, and we should speak seriously or seriously, emphasize or be serious, and express it not by shirking responsibility or worrying about medical disputes, but by being optimistic or cautious. The communication between doctors and patients before operation should be friendly and rational. Preoperative conversation is not so much about telling the risk as making the patient feel whether your decision is reasonable or not. Only when patients feel reasonable and trust you can medical disputes be reduced and patients' feelings be touched.
The management service of dental clinic is also a very critical work. I hope everyone will be optimistic about the service of the dental clinic. Only when the service is done, the old customers will be willing to continue to come and bring their friends to the clinic.
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