Salesperson:
1. As a salesperson, the biggest taboo is to judge a book by its cover. Don't guess whether a guest can have purchasing power according to his clothes. If you treat a guest with a strong vision and attitude, there is no doubt that you will lose one or more potential customers behind him.
2. Have a thorough understanding of every type of house sold. When guests ask about any apartment type, they can quickly recall relevant information in their minds, such as several rooms and halls, north-south orientation, pool area and so on.
Don't talk about selling an apartment all the time from the beginning, which is disgusting. Listen carefully to the customer's requirements, such as whether to split the floor, compound, street, or rely on some information inside to give the apartment that best meets the customer's requirements.
When introducing the house, you can talk more about its advantages. For example, the rooms on the lower floor are convenient for the elderly, and the air quality in the rooms on the upper floor is better. Never make a false cover-up of serious injuries or obvious shortcomings of the house. Sometimes telling the truth will win the favor of the guests.
If the guest can't make a decision on the spot, the salesperson can't show his dissatisfaction. You can send the introduction materials of the apartment type on your own initiative, please take them home and study them carefully, and send your own contact information, indicating that you can contact yourself at any time.
Answer the phone in real estate telemarketing.
The purpose of answering the phone is to leave the customer's name and phone number, understand the customer's purpose of buying a house, the required room type and area, the customer's current location and housing situation, estimate the customer's intention, and finally try to impress the salesman in the dialogue so as to contact or invite him to visit the site.
The most important thing to answer the phone is to leave the contact information of the other party. There are several ways to leave home and mobile phone:
1, straight to the point: ask the other person's phone number directly after greeting. It can be said: "sir or madam, would you like to leave your phone number?" Or "sir or madam, please leave your phone number. We need to make a registration."
2. Interruption method: On the way to understand the product introduction, the customer suddenly asked questions, so that the customer didn't think much, and the natural phone number blurted out.
3. Finally, ask questions for easy contact: at the end of the climax of introducing products, ask questions before you introduce what he wants to know most, and he will tell you the phone number in order to know the situation.