Users can call 123 15 for feedback. However, before 123 15, it is necessary to add the area code of the place where the complained business is located or where the platform headquarters is registered, which is actually the area code+123 15.
Under normal circumstances, the working hours of official manual customer service are 8: 30am-12: 00pm-5: 30pm from Monday to Friday, and other times are telephone recording.
Secondly, Pinduoduo also has customer service, which is also the official means to help consumers protect their rights. If the seller strongly refuses and negotiation fails, everyone can take this measure.
Pinduoduo's Complaint Skills
1, the evidence should be fully prepared.
Since the merchants are selling our products, do they use our product pictures, trademarks and other publicity materials, or infringe our patent copyright? As long as we collect relevant evidence to prove that the other party has one of the behaviors, then the lawsuit of intellectual property infringement can be established.
2. There are various types of complaints.
In fact, there are many kinds of complaints about intellectual property protection platform, including 7 kinds of trademark infringement complaints, 2 kinds of copyright infringement complaints, 3 kinds of patent infringement complaints, copyright and factory name and address infringement complaints, art works infringement complaints and counterfeit goods complaints. Therefore, it is recommended that you consult a professional or team before making a complaint.