What etiquette should we pay attention to when receiving guests? The most important thing is to be considerate. A good reception process can help us reach a deal, so we need to receive customers in the workplace in the highest standard way. What etiquette should we pay attention to when receiving guests in detail?
What etiquette should we pay attention to when receiving guests? 1 business reception etiquette.
(a) for foreign and foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights arrived by the other party, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.
(2) When the host greets the guests at the station or airport, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.
(3) After receiving the guests, you should first greet "You have worked hard all the way", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party. Pay attention to the etiquette of sending business cards:
1. When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say, "Please take care of me". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"
2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table.
(4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.
(5) The host should prepare accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time introduce the accommodation services and facilities to the guests, hand over the plans and schedules of activities to the guests, and hand over the prepared maps or tourist maps, places of interest and other introduction materials to the guests.
(6) After the host sends the guest to the residence, he should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background information, customs, characteristic natural landscape, special products and prices of the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.
Pay attention to the following points when receiving guests.
(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.
(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.
(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.
1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.
2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.
3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first.
4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).
(4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.
What etiquette should we pay attention to when receiving guests? 2 1. Treat the visiting guests immediately.
The secretary knows that most visitors are very important to the company, and they should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.
2. Welcome guests warmly and actively.
When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.
When a strange guest comes.
Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? Which company are you from?
4. solemnly accept the other party's business card.
When you receive a business card, you must show your respect with both hands. After you receive it, don't send it away, don't leave it everywhere, and don't fold it in your hand to play with. When you receive a business card, you should confirm the name of the other party and company listed on the business card. If you see a surname that is not easy to spell, don't read it casually, but be sure to ask the other person.
When the guest visits without an appointment, don't directly answer whether the boss is here or not.
You should tell the other person, "I'll see if he is in." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can see the boss from the guest's answer.
6, judge the identity and type of visitors, so as to decide whether to introduce, which is the priority, and so on.
To know in advance whether the boss is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:
(1) customers;
(2) partners in work, partners;
(3) Family members or relatives;
(4) personal friends;
(5) others. Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.
7. When refusing to meet, explain the reasons and apologize.
But don't confirm your appointment time without the boss's consent. It's best to tell the visitor, "Can I call you back to confirm the appointment time?" But if you come to make trouble without reason and threaten the boss's visitors, you should flatly refuse to answer the phone.
8. Don't introduce visitors easily without the boss's consent.
Even if there are visitors who make an appointment in advance, they should inform their superiors first (by telephone or in person) and wait for instructions. If you don't have an appointment, even the guests you think the boss will meet are not allowed to be introduced without authorization.
9. If the boss is absent or can't be contacted at the moment, you should explain the reasons to the important guests.
It means that you will take the initiative to contact or help arrange another appointment. If the other party agrees, ask the other party for its mailing address and contact time.
10. Please take care and apologize when waiting.
If you can't let go for a while, or your boss can't receive visitors for a while, you must take the initiative to say hello to the guests so as not to make them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit down in the right place. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to have publicity materials introducing the company's organization, history, purpose and service scope for visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.
1 1. When leading the way, walk 2-3 steps in front of the guests and pull over to guide.
Pay attention to the guests' steps and guide them when leading the way. You can say, "This way, please." Go to the corner and stop, point to the direction with your finger and say to the guest, "This way, please." When taking the elevator, let the guests get on and off first. Press the button to signal the guests to go in first, and then go out first: "Please get on the elevator." "Please get off the elevator." When opening and closing the door, be careful not to cross your hands or open the door behind your back.
Open your hands with your left hand to the person on the right, and open your hands with your right hand to the person on the left. This will make your posture more elegant. If the door opens inward, you should go in first, hold the door with your hand, and then let it open after the guests come in. Before you open the door, you should say, "Come in."
12. You should introduce the visitors who meet your boss for the first time.
Generally speaking, the visitor should be introduced to the boss first, but sometimes if the visitor is in a higher position, it is best to introduce the boss to the visitor first. After the introduction, you will quit the boss's office unless the boss asks you to stay.
13, serving drinks
When entertaining foreign guests, the host had better follow the guests. Because many westerners don't like to drink a certain kind of drink, or have a habit of mixing drinks, they should politely ask the guests what to drink first when preparing drinks. For example, "Do you drink coffee or tea?" "What kind of coffee do you like?"
14, when the boss receives a visitor, if he has anything to contact or ask for instructions, he must send a note.
You can write these things down on a note. After entering the office, apologize to the guests first: "I'm sorry to bother you."
15, don't forget to say goodbye solemnly when guests leave.
No matter how busy you are, don't forget to say goodbye at last. Calling each other's names will leave a good impression on them, so it is very important to remember the faces and names of visitors.
16. Make a visiting registration card.
When you go to work every day, you should check the list of visitors you met that day. If necessary, you should prepare the relevant information of the appointment in advance and make a card with name, position, company, visit date, audience, etc.
What etiquette should you pay attention to when receiving guests? Customer reception process.
Say hello. After receiving a customer, the first thing to do is to greet the customer warmly after seeing the customer.
Come in and sit down. After a brief greeting, politely introduce the customer to the guest and ask the customer to wait a moment.
Pour a glass of water. Then he turned and poured the customer a cup of tea. Tea is usually half a cup and can't be filled. Don't be too full of tea, and remind customers to avoid scalding customers.
Ask what you are doing here. Give the water to the customer, then sit next to the customer, communicate with the customer simply, see what the purpose of the customer's visit is, see if they have an appointment, and then proceed to the next step according to the customer's purpose.
Cut to the chase. After understanding the customer's purpose, according to the customer's intention, if the customer has an appointment in advance, lead the customer to the object of the appointment. If customers come to know about the company's related products or services, they can ask someone to introduce them.
Second, the skills of receiving customers.
Warm and generous. When receiving customers, we must be warm and generous, and serve customers with the most enthusiastic service, so that customers can feel the sincerity of the company, the good service and the good atmosphere of the company.
Smile service. Reception of customers, so as to successfully retain and conquer customers, as a receptionist, we must adhere to the service of smiling, so that customers really feel respected.
Dress appropriately. When receiving customers, you should also dress appropriately. After all, it's a matter of company image. As a receptionist, you must dress appropriately, which can not only show your personal quality, but also represent the image of the company. This is the essential quality of the receptionist.
A neat appearance. As a receptionist, when receiving company customers, you must receive them with the best image, because at this moment, you are not representing yourself, but the company. Therefore, as a receptionist, you should stick to a clean appearance and make yourself look full of energy and vitality.
Natural and graceful. As the receptionist of the company, you must also be a natural and graceful person, calm and humble when things go wrong, and receive every customer with an open mind.