Iii. Responsibilities of Consultants
At present, upon request, we exchange the process details of the first link of the consulting business process. The purpose of "answering the phone" in the consultation workflow is to come to the door.
1, be sure to make polite greetings, listen to and guide parents to open the "chatterbox", don't deny any views of parents, and don't understand or understand us; Asking vague questions that parents ask for answers is very sensitive to the starting point of parents' topics. Turn the conversation into a topic that you know about students and parents, so as to enter your guidance.
2. After understanding the situation of parents and students, it is necessary to make a preliminary analysis and exchange of customers' understanding, sympathy and desire, pay attention to all factors that indirectly affect students' grades, and make a comprehensive introduction. The key is to combine the characteristics of personalized counseling in schools. The core point is to identify the customer's demand points.