The summary of personal work in the window is very short, and the busy and fulfilling work has come to an end. Looking back on the work during this period, there must be many difficulties and hardships. So be sure to make a summary. Let's share with you the personal work summary of the window. I hope I can help you!
Window personal work summary abbreviation 1 20xx year. Under the cordial care and correct guidance of the leaders, I have been working hard and successfully completed various tasks. The following is a brief summary of the work this year:
First, service first, enthusiastic work.
Window work is the forefront of xxx (company name) work, the front line of serving the people, and an important post of truly serving the people. For those who come to handle affairs, I always receive them politely, explain patiently and serve warmly, so that they can really feel at home. Even if I encounter difficulties or misunderstandings, I will be courteous, stand in the other side's position and angle, and solve the problem in a gentle way.
The second is to carefully review and strictly control.
Every day, many people come to my responsible position to handle xx, xx and other businesses. For every shop assistant, this procedure is of great significance, and it can even be said that it is an important property for them to settle down. Therefore, we should not ignore it or tolerate any carelessness. For a whole year of 20xx, I handled xx business seriously and responsibly, and I didn't make a mistake in handling xx business, which was well received.
The third is to work hard and work overtime.
Window work is a job that directly serves the people, which determines that the nature of this kind of work is relatively flexible rather than fixed, so there are many times of overtime. Sometimes, when the clerk takes a long time and the procedures are complicated, he should be patiently explained and finally handled properly. In case of overtime, I will also actively adjust my mentality, carry forward my spirit, and motivate myself to do a good job after eight hours with a high sense of responsibility and mission 100%.
The fourth is to give full play to the waste heat and be willing to contribute.
In addition to work, I also actively participate in various cultural and sports activities organized by the unit. As a trade union of the unit, I organized and participated in xxx activities, which lasted for 20xx years, and made contributions to the development of the unit's cultural and sports undertakings, at the same time cultivated sentiment, enriched life and enhanced friendship.
Fifth, actively study and improve progress.
There is no end to learning, especially in this era of knowledge explosion and exponential growth of information. Only by continuous learning can we be comfortable in the ever-changing times. In 20xx, I made full use of my spare time for further study. Participated in xxx training and xxx study at the weekend, applied for xxx and achieved excellent results. Through study, I not only greatly improved my professional ability and work efficiency, but also improved my ability and quality, laying a solid foundation for meeting bigger and more complicated work challenges.
In the new year, I will forge ahead into the future with more enthusiasm and enterprising spirit, be down-to-earth, forge ahead and achieve better results.
The personal work summary in the window is very short. Since 2 1 year ago, I have been keen on my work, strict with myself, and always keep a "modest", "cautious" and "self-disciplined" attitude. With the care and support of the leaders and the help and support of my colleagues, I have been diligent in studying, making positive progress, striving to improve myself, working diligently, earnestly completing tasks, performing my duties, and doing well in all aspects, which has been recognized by leaders and leaders.
First, prejudge. Know the treatment of beds and special cases (pesticides, alcohol, drugs, food poisoning) in each department in advance, coordinate the classification of emergency patients, and ensure that patients get timely and effective treatment.
Second, the rigor of things. Carefully check the accounts and amounts handed over, and be responsible for your colleagues and yourself. Check the information twice and save it when you go through the hospitalization procedure. When drawing the price during the day shift, carefully confirm the name and dosage of the drug. When going through the discharge formalities, explain the single deposit, single disease price limit and maternity insurance separately, so that patients can understand and spend money with confidence.
Third, ex post affinity. Smile service, treat patients with questions as friends. Solve the location problems of B-ultrasound room, ct room, laboratory, electrocardiogram room, cooperative medical room and radiology department. If you need to change your name or re-extract the invoice, please let us know the clear procedure.
Looking back on my work in the past year, I have made progress in thought, study and work, but I also know that people are aware of their own shortcomings:
1, lack of courage. Patients who are drunk and unreasonable are still timid, so they need to strengthen physical exercise and psychological experience, strive to be calm, advance and retreat, and treat people with indifference.
2, the work experience is still shallow. When the medical record card is confused, the initial diagnosis depends on the patient's oral judgment, and the registration is not allowed. Only the names and doses of some common tablets and anesthetics are clear, and medical knowledge is narrow. Part of the process of hospital departments is unclear, and patients can't answer immediately, so they can only be told to ask in the corresponding departments. It is worth mentioning that friends who have family members who use blood in the hospital and have blood donation cards can go to the blood donation office with blood donation cards, hospitalization invoices and invoice lists on normal working days to reimburse the blood use expenses separately. This is what I gradually learned in my daily work, but there are many others I don't know.
3, take the initiative to report to the leadership at work, ask for instructions, relatively little advice and work to the leadership, some discharged from hospital recall, re-invoicing, single disease payment, can completely judge the settlement by themselves.
I firmly believe that with the concept of serving the people and the attitude of relieving patients' worries, listening, watching, learning and doing more will definitely improve our service quality and create extraordinary things!
The personal work summary in the window is very short. Three years have passed, and time flies. I have worked in the administrative examination and approval bureau for more than eight months. Now I will report my work in 20xx as follows:
Mainly responsible for the acceptance and certification of materials for forestry, landscape architecture 18 examination and approval, with 3770 pieces accepted in 20xx. All kinds of examination and approval services handled throughout the year are completed within the promised time limit. And the satisfaction rate of the masses reached 99%, with no complaints.
The work of the administrative examination and approval bureau made me truly and profoundly realize the ordinary and difficult work of window service. This year, I learned a lot of new knowledge and had many new feelings and new thoughts.
1, service-oriented promotion concept
Window work made me understand the true meaning of serving the people and found a new fulcrum for selfless dedication to the party and the people. Being among the masses, the heart should also be among the masses. In the administrative examination and approval bureau, nothing is more meaningful than the word service. Serving the masses and enterprises is my job. Once, I loved the working environment of the administrative examination and approval bureau; Now, I just want to serve the public.
2, exercise ability, improve literacy
The level of window work is mainly reflected in the quality of service. It is a compulsory course for us to improve our political theory literacy and professional quality. Window staff should be familiar with all kinds of business knowledge and processes, and know well when customers come to the window for consultation. It is not easy to do a difficult thing well, and it is even more difficult to do a hundred simple things well. Most people's understanding of window work is monotonous and boring, but I think that although the work is not difficult, it is extremely complicated, which requires us to have excellent patience and patience, and always adhere to a service concept of "I would rather trouble myself a hundred times than embarrass the masses once". Serve the people sincerely, so that everyone who comes to work can feel that a little waiting is also a good time and memory with a smile and enthusiasm.
3, based on the post to achieve value
The window is the link between the government and the people, and it is also a platform to reflect the value of my life. Some people say that the best way to seek happiness in life is to respect labor, and all happiness can be obtained from labor; All troubles can be relieved by labor! Doing everything well and making achievements in ordinary posts is extraordinary.
In the future, I will be more strict with myself, strengthen the study of political theory, laws and regulations and professional knowledge, and constantly improve my service ability and level.