The mail system used by Shangyi is "coremail" mail system. The superiority of coremail system has been verified by 163 free personal mailbox, with more than 200 million active users and high-speed and stable operation, which shows the superiority of this system. Shi Ying's typical customers are Netease, 139 and Chinese Academy of Sciences. Because Shang Yi and Coremail are the same company, they can get the most direct technical support from the company.
Yi, the first overseas mail server vendor in China, is the first supplier to set up servers in Hongkong and Singapore. Its communication effect was perfect in the communication problems caused by the submarine earthquake in Taiwan Province Province in 2007 and when the national gateway restricted exports during the Olympic Games. It solves the most headache problem for a large number of users who rely on overseas communication.
Shangyi is the only supplier in China with an after-sales service team composed of technical engineers. Corporate mailboxes are different from other physical consumer goods, most of them are discarded after purchase, and the dependence on after-sales service is not high. The service cycle of enterprise mailbox is long, and after-sales service is particularly important. In particular, leaders should complain to suppliers if there are problems in use. The supplier first answers the phone to record the problem, and then goes through the process to the technical inspection. After the problem is found out, it will be returned to the customer service and then to the customer. The process is too long, and it is not urgent for customers. Shangyi's technical customer service directly solves the problem after receiving it, without beating around the bush.