(1)TCL air conditioning national customer service telephone number: 400-8869-583 (please click this number to dial).
(2)TCL air-conditioning 24-hour service hotline-national repair hotline: 400-8869-583 (please click this number to dial)
Dear users, hello! Due to the increase of users' maintenance requests, the customer service hotline is sometimes busy. If you can't get through, please wait patiently or call again for repair in about 5- 10 minutes.
Thank you for your understanding and cooperation! Honest service, trustworthy, 24-hour maintenance consultation on holidays.
We pursue "safety", "comfort" and "convenience" and provide healthy and environmentally friendly goods. We have accumulated all technical knowledge in the harmony between "thermal energy resources" and "human life" and made contributions to the improvement of living standards and the progress of civilization.
Service area: all areas in the city can be repaired at home, and the nearest order can be sent, and the repair can be carried out quickly within 60 minutes.
Service cities: Chongqing, Chengdu, Nanjing, Beijing, Tianjin, Shanghai, Hangzhou, Wenzhou, Guangzhou, Wuxi, Changzhou, Jinan, Yiwu, Hefei, Maanshan, Wuhu, Yantai, Weihai, Zibo, Zhengzhou, Shijiazhuang, xi 'an, Wuhan, Foshan, Lanzhou, Harbin, Changchun, Tangshan, Jingdezhen, Huangshi. ............................................
Fault maintenance: no power, no start, loud noise, unstable operation, power trip, unable to work according to the program.
TCL Electric 24-hour hotline telephone consultation, unified arrangement; Products respond within 2 hours in urban areas and 4 hours in suburban areas. Other products respond quickly and timely within 24 hours in urban areas and 48 hours in suburban areas. The full range of products provide free design services and installation scheme services, and provide free installation services within the prescribed scope; The full range of products provide regular telephone return visits; Provide free regular home visits; Products purchased through formal channels are served with three guarantees.
Service standard: the customer is always right.
TCL air conditioner after-sales service telephone number 400-8869-583
With the increase of maintenance; The hotline is easy to get busy; Please dial more times; Please forgive me!
Dear users, no matter what you need, as long as you call our 24-hour unified hotline, we will do the rest.
Service area: it can be used in urban areas and surrounding towns, and on-site maintenance can be arranged nearby. We can get to the scene in time when you need it.
Service first, satisfaction first, unlimited service, sincerity forever.
Free warranty service:
Under normal use, if it is caused by quality problems during the warranty period, it shall be repaired or replaced free of charge. If damage is caused by transportation, improper use or self-disassembly, maintenance fees and parts fees shall be charged as appropriate;
1. The whole machine is guaranteed free of charge for one year (the warranty time is subject to the invoice);
2. This warranty does not include damage caused by misuse, abuse, accidents, human negligence, natural disasters, improper installation, leasing and commercial use;
3. If the product body number is changed or removed, the warranty is invalid;
4. Warranty customers must show the invoice for purchasing electrical appliances and this warranty card to ensure that the warranty period of the product is still valid;
Maintenance tips:
1. All costs of this order need to be confirmed with the merchant (engineer) in the actual service process, and the costs will be charged according to the actual situation;
2. The door-to-door fee of this order (out of warranty period) does not include maintenance material fee, management fee, labor fee, etc.
3. The machine has been used for more than 15 years, and it is recommended to buy a new machine;
4. Issue a warranty form after maintenance, with a free warranty period of three to six months (the specific warranty time is related to refueling, and the warranty period is subject to the issuance of documents);
5. Engineers have more than 5 years of maintenance/installation experience, so please feel free to choose;
Please check your mobile phone number carefully and keep it open. After receiving the order, the engineer will communicate with this number or make an appointment for a specific door-to-door time.
The developing maintenance center will continue to adhere to the concept of "wholeheartedly, firmly trust each other, innovate at the peak, resolutely satisfy customers, do a good job in after-sales management, forge ahead, blaze new trails, be down-to-earth and strive for perfection".
Create service solutions and maintenance capabilities that exceed users' expectations, cultivate "after-sales" brands with a hundredfold effort, and build a "maintenance after-sales center" jointly owned by you and me with confidence and enthusiasm.
Constantly sum up experience in service, improve service quality, strengthen work, and gradually form a complete after-sales service system, which solves the worries of users and improves the credibility of product quality.
Frequently asked questions:
Question 1: How soon can I go home after it is repaired?
Professional door-to-door maintenance service for 20 years, 500 outlets nationwide, 5000+ direct engineers, 7*24-hour customer service, unified national dispatching, and the nearest door-to-door, 10 minute response.
Question 2: What is the charge for on-site maintenance?
Maintenance costs do not include spare parts. According to the size of the fault and the number of repairs, if the maintenance is abandoned after on-site inspection, the inspection fee shall be paid.
Question 3: Is there a warranty period after repair?
After the maintenance of faulty electrical appliances, you can enjoy a 90-day machine warranty, and provide formal warranty forms and bills.
Maintenance process: customer error-> company registration, acceptance, dispatch-> door-to-door contact with customers-> on-site inspection of faults and quotation-> acceptance of quotation and maintenance-> user confirmation and signature when filling out the warranty form-> company pays a return visit to customers-> customers confirm the maintenance results-> enter the warranty.
Dear users, no matter what you need, as long as you call our 24-hour unified service hotline, we will do the rest.