Common phrases for making phone calls in English

Calling in English includes learning some special phrases.

And pay attention to listening skills. Some of the most important phrases include how to answer the phone.

How to ask others

How to connect

And how to record information.

Calling in English includes learning some special phrases and paying attention to listening skills. Some of the most important phrases include how to answer the phone, how to ask others, how to change planes and how to receive information.

self-introduction

Here are some ways to introduce yourself informally on the phone:

Here are some informal ways to introduce yourself on the phone:

This is Ken.

hello

I'm Ken.

Hello, I'm Ken.

If you want to answer more formally,

Use your full name.

If you want a more formal reply, please use your full name.

I'm Jennifer Smith.

hello

I'm Jennifer Smith.

Hello, I'm Jennifer Smith.

If you are answering for a business.

Just state the name of the enterprise. in?that?case

It's easy to ask what you can do to help:

If you are answering a business question, just name the company. In this case, the common question is how to help:

good morning

Thomson company. What can I do for you?

Good morning, Thomson Company. what can I do for you?

Plumber insurance. What can I do for you today?

British/American differences

hello

This is Ken.

Hello, I'm Ken.

Brighton 0987654

The first sample response is American English and the second is British English. As you can see, these two forms are different. Telephone articles include British English and American English.

And phrases that are common to both forms.

The first example is American English and the second example is British English. As you can see, these two forms are different. Telephone terms include British English and American English, and phrases in which the two forms coexist.

In American English,

When we answered the phone, we said, "This is ..." In British English.

It is common to say the phone number when answering the phone. The phrase "This is ..." is only used to replace the phrase "My name is ..." This is not used to answer the phone.

In American English, we answer the phone and say "This is …". In British English, we usually answer the phone by dialing the phone number. The phrase "This is …" is only used to replace the phrase "My name is …" and not to answer the phone.

Ask who's calling.

Ask who is calling.

sometimes

You need to find out who's calling. Ask them politely the following information:

Sometimes, you need to know who is calling. You can ask them this information politely:

I'm sorry

Who is this?

Excuse me, who's calling?

Who's calling, please

Please.

Who is this, please?

Find someone

Ask sb

usually

You need to talk to someone else. This is especially true when you call a company. Here are some examples:

Other times, you need to talk to another person. This is especially true when you call a company. Here are some examples:

Can you connect me with extension 32 1? (The extension is the company's internal number)

Can I get extension 32 1? (The extension number is the internal number of the company)

Can I talk to ... (I can be-more informal/I can be-more formal)

Can I talk to ... Can I-be more informal/can I-be more formal?

Is Jack there? (Informal idiom: Is Jack in the office?

Is Jack there? Informal meaning: Is Jack in the office? )

Contact sb

Move someone.

If you answer the phone,

You may need to connect the caller with someone in your company. Here are some useful phrases:

If you answer the phone, you may need to help the caller get through to someone in the company. Here are some useful phrases:

I'll put you through (connect-verb phrase, meaning' connect')

I'll put you through (connect-the verb phrase means "connect").

Can you wait a minute? Can you wait a moment?

When someone is away.

These phrases can be used to mean that someone can't talk on the phone.

These phrases can be used to indicate that someone is temporarily unavailable.

Sorry ... not now.

I'm sorry ... he's busy now.

The line is busy ... (when the requested extension is in use)

The phone is busy ... (used when dialing from an extension)

Mr. Jackson is not in ... Mr. Jackson is out now ...

Mr. Jackson is not in … Mr. Jackson is out now …

Take a message

Hsin Shao

If someone is not here,

You might want to take a message to the caller.

If someone is not here, you may need to help the caller pass the message.

Yes (yes

Can I take a message?

Yes (yes

May I tell him who you are?

Can I tell him who's calling?

Would you like to leave a message?

Do you want to leave a message？

Continue to practice your skills by using the following practical exercises, including messages left on the phone.

How to make native speakers slow down?

Telephone role-playing and so on.

Continue to practice your skills through the following practical exercises, including leaving messages on the phone, how to make native speakers slow down, playing a role on the phone and so on.

Role-playing exercises

Role-playing exercises.

Learn important telephone English from the following conversation. The following is a short telephone conversation, which contains some key phrases:

Learn important telephone English from the following conversation. Here are some short telephone conversations, including key phrases:

Operator: Hello.

Frank brothers ltd

How can I help you?

Operator: Hello, Brother Frank, what can I do for you?

Peter: This is Peter Jackson. Can you connect me with extension 342 1?

Peter: I'm Peter Jackson. Can I get extension 342 1?

Operator: Certainly.

wait a minute

I'll put you through ...

Operator: OK, just a moment, please. I'll put you through. ...

Bob peterson's office.

I'm Frank.

Frank: This is bob peterson's office. I'm Frank.

Peter: I'm Peter Jackson.

Is Bob here?

Peter: This is Peter Jackson. Is Bob here?

Frank: I'm afraid he's out now. Can I take a message?

Frank: I'm afraid he's not in right now. Can I take a message for you?

Peter: Yes.

Can you ask him to call me ... I need to talk to him about Novo Line.

It is urgent.

Peter: OK, can you ask him to call me … I need to talk to him about the Novo series. It is urgent.

Frank: Can you repeat the number?

Frank: Would you please repeat the number?

Peter: Yes.

exactly ...

This is Peter Jackson.

Peter: Yes, that's ... that's Peter Jackson.

Frank: Thank you, Mr. Jackson.

I'll make sure Bob gets this as soon as possible.

Frank: Thank you, Mr. Jackson. I'll tell Bob as soon as possible.

Peter: Thanks.

Goodbye.

Peter: Thank you. Goodbye.

Frank: Goodbye.

As you can see.

This language is quite informal, which has some important differences from face-to-face English conversation.

As you can see, this language is quite informal, which has some important differences from face-to-face English conversation.