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Why can't I get the buyer information when I set up the Taobao sub-account, but I can't do customer service?

1. First, click the sub-account management of the seller's central store management.

2. Then in the page that opens, click New Employee, as shown in the figure below.

3. Then, in the opened page, fill in the employee information and click OK to create it.

4. Then, in the page that opens, click Shunt Settings to set the shunting information.

5. Then turn on the customer service light and set the order information that the sub-account can bind, as shown in the figure below.

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