Poor quality courier, you have to talk about it, there is no big problem; If you quarrel with a sad face, please leave happily. I want nothing. Online shopping for many years, SF Shentong Tongyuan Dayun Quanfeng Baishi Express has even been used by overseas ups, and the only one who agrees with Quanfeng is China Post, but, but! ! ! China Post can complain, and there will be feedback after the complaint. People with bad attitudes will apologize, and maybe someone else will send them.
Guo Tong's complaints are useless. It took 10 minutes to get through. The operator's tone is indifferent, and even Mandarin is not standard. He hasn't learned the ordinary customer service process dialogue. As soon as he heard it, he just didn't have any professional training. He just wants to end the call quickly and doesn't understand the customer's problem at all. When the complaint is over, it will sink into the sea, and it will definitely not play any role. It just gives you a sigh.
My friend happened to be there that day, and I was surprised to hear the courier arguing with me about which courier was so awesome! It also happens to give you a strong publicity. My wife's company occasionally uses Guo Tong, but my friend's company doesn't. They are all middle managers and monthly customers of other trade-related express delivery services, so they also remember that when they have a choice, they will never use Guo Tong.
That's the truth. I read some posts and said that good things don't go out, but bad things spread thousands of miles. But in fact, doing good is your duty, and doing bad is your fault. If we don't pay attention to the basic quality of employees in a certain area, it will affect the efficiency of that area.