Telephone information service has the following ways:
(1) Manual telephone information: users dial the telephone information desk by telephone, and the consultants or related professionals at the telephone information desk directly provide information and consultation to users.
(2) Automatic telephone information: users dial the telephone information desk by telephone, and the special equipment of the telephone information desk automatically provides users with the required consulting information.
(3) Voice mail: The user dials the voice mail provided by the telephone information desk by telephone to obtain voice information. Article 4 Telephone information service refers to the telecommunication business that has been liberalized by the state and brought into the scope of social and cultural management. Article 5 Guangzhou Telecommunication Bureau is the administrative department in charge of the communication industry within the administrative area of this Municipality, and is responsible for organizing the implementation of these Provisions.
Industry and commerce, public security, price, technical supervision and other departments, in accordance with their respective responsibilities. Chapter II Conditions for Establishment Article 6 The telephone information service industry can only be operated by state-owned enterprises, institutions or collective enterprises with legal personality. The operation of telephone information service industry shall be handled according to the following procedures:
(a) with the approval documents of the superior competent department of the business unit, to declare to the administrative department of Guangzhou communications industry.
(two) after examination and approval, to receive the approval of the Guangdong Provincial Post Office or the Ministry of Posts and Telecommunications.
(three) with the business license to the administrative department for Industry and commerce for industrial and commercial registration. Article 7 To open a telephone information service desk, the following conditions shall be met:
(1) The area of the business premises is more than 100 square meter.
(two) the equipment system must comply with the relevant provisions of the provincial public voice integrated information system technology.
(3) The communication equipment connected to the public telecommunication network shall meet the technical requirements for network access stipulated by the Ministry of Posts and Telecommunications.
(four) management personnel, professional and technical personnel, editors and broadcasters who have undergone strict training and passed the examination. Eighth telephone information service business units shall not increase information services without authorization. If it needs to be increased, it should be reported to the original business license examination and approval unit for approval. Ninth telephone information service business units shall not transfer the right to operate, and shall not hand over information programs to other units or individuals in any form. Article 10 To operate telephone information services, we must adhere to the purpose of serving the construction of socialist material civilization and spiritual civilization, and the information content should be healthy, accurate and practical, in line with the relevant provisions of the state on intellectual property rights. Eleventh telephone information service desk to provide information and services to the society, including the following contents:
(1) Public welfare information: including our business promotion, information code inquiry, legal provisions, traffic, weather, medical and health information, etc.
(2) General information: including encyclopedic knowledge, tourism, marriage and family, legal consultation, talent exchange, consumer guide, science and education, entertainment, catering services and other information.
(3) Economic information: including financial insurance, stock and securities trading, real estate, material supply and demand, international business information, etc.
(4) Special services: including expert consultation and song ordering. Twelfth telephone information service business units shall not compile and play the following contents:
(1) Political news.
(two) involving state secrets and endangering state security.
(three) involving feudal superstition, obscenity and pornography.
(four) in violation of the national ethnic policy and religious policy.
(five) affect social order, social security and stability, damage social morality, and infringe upon the legitimate rights and interests of others.
(6) gambling, making friends with pornographic content, sexual knowledge, etc. Thirteenth telephone information service business units should establish a responsibility system for information audit, improve the self-restraint mechanism, and strengthen the audit and management of information content. Fourteenth telephone information service business units must send the written materials or corresponding audio products of the information content to the Guangzhou communication industry management department for examination and approval before playing the information. If the information content involves intellectual property issues, it shall be handled by the business unit in accordance with relevant regulations. Fifteenth telephone information service business units released program advertising content must be true, accurate and healthy, and indicate the specific charging standards.
Before the program advertisement is released, it should be examined and approved by the administrative department of Guangzhou communication industry, and then go through the advertisement examination and approval procedures according to relevant regulations. Chapter III Service and Supervision Article 16 The equipment system clock of the telephone information service desk shall be based on Guangzhou 17 time, and the error shall not exceed 10 second.
The response time of manual telephone information service shall not exceed 20 seconds.