Related introduction:
12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accept public complaints and reports, initially form a mechanism for expressing demands, resolving contradictions and safeguarding rights and interests, and smooth the communication channels between the government and the public.
Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.
12320 belongs to the public welfare hotline of the health industry, which is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, and a window for disseminating health policy information and health and disease prevention knowledge to the public.
It is an important measure for the health department to implement the people-oriented ruling concept, disclose government information, further strengthen the contact between the government and the people, and improve the work style. The ultimate goal is to improve people's health and better serve people's health.