The working hours of Suning customer service are 7*24 hours. You can call this hotline at any time and find the manual customer service according to the voice prompts. I suggest that you choose to call during working hours, and there are more customer service on duty, which can solve the problem more efficiently.
Warm reminder:
1, contact customer service should be during the working day, so that there are more online customers, the consultation can be accessed faster, and long waiting can be avoided.
2. Manual customer service generally deals with some system problems, settings adjustment, consultation, complaints and other things, and does not directly participate in the review and repayment process.
Others:
Suning Financial adopts a bank-level risk control system, which mainly does three things:
1, prevent loss in advance.
2. Monitor the stop loss.
3. Compliance control.
Suning Finance comprehensively determines the trading risk through a multi-dimensional risk control model and a set of rich risk control rules, so as to prevent losses beforehand; Through data encryption transmission, security control, digital certificate, cross-industry and cross-platform joint prevention and control, and massive blacklist database, * * * will fight against online fraud and realize monitoring stop loss; Through professional risk control team and rich anti-fraud experience, we can quickly identify and deal with risk events.
Formulate technical specifications, risk monitoring, safety product development, fast payment, insurance claims and other measures, strive to improve risk prevention capabilities, fully protect the safety of customers' funds, safeguard customers' legitimate rights and interests, and provide quality services to customers.