Tik Tok's customer service is generally mainly in the form of telephone to solve various problems raised by customers. So Tik Tok's customer service work is mainly to answer the phone.
Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; Video customer service refers to customer service mainly in the form of voice and video; Voice customer service refers to customer service with mobile phone as the main form. Customer service is generally divided into three categories in business practice, namely: pre-sales service, in-sales service and after-sales service. Pre-sales service generally refers to a series of activities provided by enterprises to customers before selling products, such as market research, product design, providing instruction manuals and consulting services. Sales service refers to the services provided by the seller to the buyer in the process of product transaction, such as reception service and commodity packaging service. After-sales service refers to all services related to the products sold, such as product quality warranty and product use feedback.