In today's society, job responsibilities are playing an increasingly important role, and formulating job responsibilities is conducive to improving work efficiency and quality. Presumably, many people are worried about how to formulate job responsibilities. The following is the job responsibilities of the after-sales department I collected for you. Welcome to read the collection.
Responsibilities of after-sales department: 1 1. Accept customers' inquiries and complaints, and be able to complete product maintenance and bad parts disposal well;
2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;
3. Assist other departments to provide after-sales support;
4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;
5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;
6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;
7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;
Responsibilities of after-sales service department 2 1. Responsible for the installation, debugging, testing and other technical support of field equipment and services.
2. Receive and help solve various on-site technical problems encountered by customers.
3. Strong sense of responsibility, rigorous, organized and practical; Strong affinity, patiently answer and explain the questions raised by customers;
4. Responsible for coordinating the relationship between sales and customers, establishing the company image and improving customer satisfaction;
5. Participate in the project review, design the technical scheme and implementation scheme of key and complex projects in a complete system, and review the technical scheme of general projects.
6. Be responsible for internal and external technical exchange, communication and technical support services during the project.
7. Be responsible for checking the results of the acceptance project and confirming the final technical documents and materials.
Job responsibilities of after-sales department 3 1, mainly responsible for after-sales telephone/online consultation of users' mobile phones and answering customers' questions about the use of mobile phones;
2. Master the workflow, speaking skills and requirements of telephone communication, and answer calls from users;
3. Solve problems for users timely and accurately;
4. Accurately judge the communication results and provide users with professional and satisfactory telephone consultation services;
5. Ensure the qualified rate and satisfaction rate of telephone communication;
6. Do a good job in the system information input and post-processing of the content of the call with users;
7, complete other matters assigned by the leadership.
Responsibilities of after-sales department: 4 1, responsible for customer's quality feedback during trial production.
2. Visit customers regularly, listen to customers' needs and maintain good relations.
3. Prepare quality monthly report and report to customers regularly (by email, meeting, etc.). ).
4. In case of after-sales quality complaints, collect relevant information and spread it to the company.
5. Be responsible for organizing the return inspection of abnormal batches.
6, responsible for leading the investigation of complaints, and make a report, report to customers.
7. Be responsible for the bad judgment of the client.
8. Participate in the company's quality improvement activities.
9. Complete the tasks arranged by the superior leaders in time.
Job responsibilities of after-sales department 5 1, responsible for the internal business and external business development of store after-sales service center.
2. Organize and coordinate the cooperation of after-sales departments, formulate relevant rules and regulations and supervise their implementation, and be responsible for the continuous optimization of the workflow of after-sales service center;
3. According to the company's overall planning, formulate the monthly after-sales target output value, the number of visitors, the objectives and tasks of each department, analyze the data and formulate the specific implementation plan, and work out the spare parts business plan with relevant departments to ensure the completion of the target;
4. Responsible for improving customer satisfaction and overall coordination, and receiving and handling major customer complaints;
5. Be responsible for the formulation and development of business systems and processes such as workshop management, spare parts management, technology management and parts quality management, and build a good and efficient service quality management system;
6. Responsible for the management and monitoring of after-sales service links such as service reception, maintenance, claim and delivery, and promote improvement;
7. Carry out the spirit of corporate culture, cultivate the business ability and teamwork spirit of after-sales service personnel, formulate new employee training plans, follow up the professional knowledge of new employees after they arrive at their posts, and improve the comprehensive quality of employees in after-sales departments.
8. Standardize and manage subordinates to correctly implement the company's rules and regulations and conduct business assessment fairly;
9. Collect industry service information, analyze industry information and dealer's own maintenance service information, and provide the information to relevant departments of the company;
10. Work with the Customer Relationship Management Department to set the annual service satisfaction target, and be responsible for promoting, improving and realizing the service satisfaction target, maintaining the brand image and enhancing the service satisfaction;
1 1. Complete other daily work assigned by the general manager.
Responsibilities of after-sales service department 6 1. According to the business objectives issued by the company, formulate after-sales operation policies and supervise their implementation.
2. Understand the market dynamics and formulate and update service strategies.
3. Responsible for customer development and management, maintaining and expanding foreign business cooperation.
4. Responsible for the implementation and control of standard process.
5. Manage and coordinate the work of after-sales service department.
6. Responsible for the coordination between this department and other departments.
7. Select, train, guide and evaluate direct subordinates, and assume management responsibilities.
Job responsibilities of after-sales service department 7 Job responsibilities:
1, understand the product functions, find problems and effectively solve possible problems of the product;
2, completes the maintenance records, timely summary report;
3. Have good professionalism and affinity;
4. Responsible for joint debugging with R&D software and hardware;
5. Other related work.
Qualifications:
1, college degree or above, major in automation, electronics and other related fields.
2, familiar with the basic hardware circuit principle;
3. Rigorous and practical, with strong sense of responsibility, clear thinking, good at learning and summarizing, and good team spirit and communication and coordination skills;
4. Can adapt to short-term business trips, and structural work is preferred.
Job responsibilities of after-sales service department 8 Job responsibilities:
1. Responsible for applying for the approval of new and creative media at the airport, and coordinating the materials and documents required for the approval.
2. Responsible for the execution of media in different places, including media painting, engineering construction and other related matters, to ensure that the quality of media construction meets customer standards.
3. Regularly check the maintenance of the media, regularly pay a return visit to the off-site media, and provide photos and materials for customers to pay a return visit.
4. Contact a third party to conduct research (5-65438+100000/time) to meet the' data research needs' put forward by customers.
Requirements:
1. Meticulous work and strong sense of responsibility;
2. Strong communication and coordination skills and good language skills;
3. Working experience in marketing department or media department of outdoor advertising company is preferred.
Job responsibilities of after-sales service department 9 Job responsibilities:
1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;
1, skillfully use the company's products, answer customers' questions and implement them;
3. Work closely with relevant departments to coordinate and communicate;
4. Maintain customer relationship and develop new customers.
Qualifications:
1, at least 1 year working experience in sales or customer service;
2. Have a keen business sense, strong adaptability, oral expression and communication skills;
3. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;
4. Have strong learning ability, can quickly master professional knowledge and start work in time;
5. Skilled use of office software and good document writing skills;
6, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;
7. Diligent and practical, good sense of service and team spirit.
Job responsibilities of after-sales service department 10 Job responsibilities:
1, responsible for handling customer complaints.
2, responsible for solving the quality problems in the use of products.
3, responsible for guiding the customer operation.
4. Be responsible for the company's product promotion.
5, responsible for completing other tasks arranged by the leadership.
Requirements:
1, willing to travel for a long time.
2. More than 3 years after-sales service experience in furniture painting enterprises.
3. Have a strong sense of service.
Responsibilities of after-sales service department 1 1 Job description:
1. Provide pre-sales consultation and after-sales service for customers online;
2. Accept customer calls, complaints and consultations, and coordinate and solve customer feedback problems in a timely manner;
3. Record customer information and file it, be responsible for regular telephone return visits, investigate customer satisfaction, count customer feedback issues, and maintain customer relations;
4, timely feedback customer demand, summarize customer opinions and suggestions and report to the department.
Requirements:
1, college degree or above;
2. Strong language skills, communication skills and coordination skills;
3. Have a good sense of customer service, be self-motivated and be able to work under pressure;
4. Familiar with office software such as Office;
5. Fluent in Mandarin, experience in customer service and administration is preferred.
Job responsibilities of after-sales service department 12 Job description:
1, responsible for the inquiry, quotation and follow-up of spare parts orders from foreign old customers.
2. Assist the technical supervisor to handle the technical consultation emails of foreign customers.
3. Start the sales of after-sales parts.
4. Assist technicians to maintain good relations with old customers.
Requirements:
1, proficient in operating office software, word and excel.
2, good English reading and writing skills, can communicate with foreign customers by English mail, and need telephone communication when necessary.
3. Clear thinking and strong logical thinking ability.
4. Those who meet the above conditions can also be fresh graduates. Basic English requires CET-4 and CET-6, and English majors are preferred.
5. Experience in foreign trade documentary, and familiarity with foreign trade process is preferred.
;