Discussion on improving the service quality of geological archives

Kou Yucheng

(Archives of China Railway First Survey and Design Institute Group Co., Ltd.)

Based on the practice of archives management, this paper discusses the importance of providing and using geological archives by railway survey and design enterprises and how to improve their working methods and services from five aspects: the importance of geological archives, the general situation of collection and management of geological archives, typical cases of providing and using geological archives, improving the service measures of geological archives and further improving the comprehensive quality of archivists.

Keywords: geological archives management service utilization value

Preface of 0

Geological archives, as a social resource that can bring social and economic benefits, have been widely concerned by the society and can be developed and utilized many times. With the rapid development of China's railway construction, geological archives can provide more and more services to the society and play an increasingly important role.

In order to further develop geological archives service, serve economic and social development, and promote its own scientific development, so that its social and economic benefits will reach a new level, the author will briefly talk about his experience in recent years.

1 Importance of geological archives

Geological archives are important basic materials for recording and reflecting production and scientific and technological activities such as survey and design, geotechnical engineering and scientific research. They are the crystallization of the labor and wisdom of the employees in the geological prospecting system and the precious wealth of the country. Geological archives are an important means to accumulate data, draw lessons from, save investment, reduce repetitive work, constantly sum up experience and improve the level of survey and design.

Geological archives, as a kind of scientific and technological information resource involving a wide range of fields, many specialties, huge quantity, rich content and strong authenticity, have high economic value because of its unique attributes, and are valuable resources for reference and utilization.

The provision and utilization of geological archives is an intermediate link to promote the combination of scientific and technological achievements and economic construction. It is a true record of the designer's application of advanced science and technology on the basis of existing geological archives through investigation and research. Through the provision and utilization, this link will play a role as a link between scientific and technological achievements and economic construction.

The benefit of providing and using geological archives reflects the value of geological archives, which contains many value factors, among which the most decisive factor is the level of scientific research achievements. Due to the expansibility of scientific research archives, the provision and utilization of geological archives will not only bring economic benefits to the unit, but also bring social benefits to other units.

Geological archives are closely related to economic construction and scientific and technological development. Making full use of geological archives can not only improve the speed, quality and benefit of capital construction, but also make it glow with new vitality on the basis of original achievements and with the help of modern scientific and technological means. The higher the utilization rate, the greater the benefit.

2. Geological archives collected by China Railway No.1 Survey and Design Institute and their management.

China Railway No.1 Survey and Design Institute (hereinafter referred to as the Design Institute) is the first batch of railway survey and design units established in New China. In the past half century, 26 provinces (autonomous regions and municipalities) have completed national and provincial key construction projects, completed railway research, survey and design at all stages, with a total length of 40× 104km and a total length of 2× 104km, including Qinghai-Tibet and Lan Xin.

In tunnel and underground engineering, we have undertaken the survey and design of large and complex tunnels such as Qinling, Wushaoling, Guanjiao Railway Extra-long Tunnel and Zhong Nanshan Highway Extra-long Tunnel. He has undertaken subway design research in 10 cities, mainly Xi subway.

In terms of bridge engineering, it has undertaken the survey and design of large and complex bridges such as Nanpanjiang Railway Bridge in Ba Du, which is known as the first bridge in China, and Huqingping Interchange Hub, the world's largest interchange.

In engineering geology and geotechnical engineering, he has undertaken engineering geological survey and design of large-scale key projects such as Qinghai-Tibet Railway, Qinling Extra-long Railway Tunnel, baoji-chengdu railway and other complex geological areas, and has mature survey and supporting technology for engineering geological survey of special soils such as plateau frozen soil, expansive soil, soft soil, collapsible loess, saline-alkali soil and desert soil.

To sum up, a large number of geological archives have been produced in the fields of national long trunk railways, tunnels and underground engineering, bridge engineering, engineering geology and geotechnical engineering, geological exploration and so on.

These rich collections are a large number of scientific and technological achievements formed in the process of railway survey and other scientific research projects since the establishment of the Institute 60 years ago. They are precious wealth forged by several generations of design institutes with painstaking efforts and sweat. They include original survey documents, engineering geology and hydrogeological data files, which are the crystallization of the labor wisdom of the vast number of engineers and technicians and the intangible assets of the scientific and technological development of the institute. Therefore, we feel a great responsibility to keep them well and make good use of them.

Geological archives management of design institutes shall follow the principles of unified leadership, graded collection and graded management. The direct leadership of geological archives management is the chief engineer and his office (each survey institute and design institute) of Tieyi Institute. The management institutions are: the archives of Tieyi Institute, the archives reference room at the base of geological road and the archives reference rooms of various survey institutes and design institutes.

The archives room of Tieyi Hospital is responsible for the guidance, examination, acceptance and storage of papers, and borrowing geological files formed in large and medium-sized survey and design projects, as well as geological files formed in scientific research and business construction that must be kept for a certain period of time.

The file reference room at the geological subgrade is responsible for keeping the collected data and handling the borrowing procedures of geological special data. The types of archived materials include: regional geological archives and maps, meteorological data, seismic geological data and maps, geological disaster assessment and prediction and maps, remote sensing maps, mineral geology, mining planning, mining status, and other mineral geological maps formed in the production and scientific research of industrial and mining enterprises, as well as geological professional reference books and works.

The archives reference room of the Geological Subgrade Division (each survey institute and design institute) is responsible for collecting, inspecting and keeping the geological archives formed in the survey, design and scientific research projects completed by the independent supervisor of the unit.

3. Typical cases of providing and using geological archives

On May 12, 2008, affected by the Wenchuan earthquake, a dangerous situation occurred near Huixian Station of Baocheng Line, and a freight train derailed and caught fire in the 109 tunnel, which caused the interruption of Baocheng Line. At that time, the situation was urgent, and the design institute responded quickly. It immediately launched an emergency plan and set up an earthquake rescue leading group and working group headed by the main leaders of the design institute to arrange and deploy earthquake rescue work. According to the instructions of the emergency leading group, the archives immediately organized archivists to work overtime, cooperated with professional and technical personnel to access tunnel geological archives and related professional scientific and technological archives, and sent the required materials to the emergency site overnight. Through many efforts, the necessary files were accurately provided for the emergency rescue work in the first time, which won valuable time and provided important guarantee for the emergency rescue work, and fully reflected the value of file utilization.

Although the emergency rescue work has been completed, reviewing this work makes us further realize the important role of geological archives in dealing with sudden emergency rescue. Emergency rescue work is a very serious political task to a great extent. The lack of necessary files will inevitably lead to the lag of emergency rescue work, and its social impact and economic losses are immeasurable.

The reconstruction of existing lines and the construction of double-track lines are also inseparable from the support of geological archives. Only the double-track project of the Xige section of the Qinghai-Tibet Railway, I read the professional geological archives of engineering geology, hydrogeology and so on at that time 1000 volumes (volumes). It is conceivable that without the reuse of these geological files, it is very difficult to complete the task in a short time. These geological archives provide important reference materials for railway route selection and determination of route direction, which reduces the workload and speeds up the survey progress.

It is conceivable that without these geological files, a lot of work will probably be carried out again, resulting in a lot of waste of manpower and material resources and economic losses. The relevant leaders of the former Ministry of Railways fully affirmed the work of the design institute that was rated as "a model horse". This is not only the glory of design institutes, but also the pride of archivists.

4. Improve the service measures of geological archives.

First, while doing a good job of service, we should thoroughly study the types of geological archives, straighten out the existing collections of our unit, and do a good job in compilation and research. Second, according to the management process, division of work and corresponding service departments, take the initiative to guide and assist in the generation and filing of test papers. While doing the above work well, actively participate in archives related work and publicize the important role of geological archives.

Adhere to the production and operation as the center, focus on improving service quality, take updating service concept as the driving force, and aim at ensuring production needs, constantly strengthen their own business construction, further strengthen the development and utilization of archival information resources, increase the intensity of archival work service production, broaden the foreign exchange of archival work, improve the application level of computer management archives, explore the modes and ways of managing enterprise archives under the modern enterprise system, and promote the improvement of the overall level of archival service work.

Renew the service concept of geological archives. ① It is the duty of archivists to provide and make good use of geological archives. In order to make good use of these information resources, we must first make a big change and update in our concepts. ② In the provision and utilization of geological archives, we should change the working mode of passive service, improve active service, actively provide high-quality and high-standard archival information for the market, improve service efficiency, take the initiative to send papers to the door, follow up the service, consult on the spot, and participate in relevant activities of scientific and technical personnel in the spirit of thinking for users and being anxious for users. Really break the old traditional way of working from the concept and provide all convenience for scientific and technological personnel. Only in this way can we maximize the value of geological archives in economic construction and produce the greatest benefits.

The innovation of providing service, how to make full use of archival information resources and make them play an important role, and the innovation of its service is also an important way. Advanced service means is directly related to the quality and efficiency of service. In practice, we deeply realize that with the continuous progress of the high-tech information age, only by grasping the informationization and modernization of archives, providing multi-level and multi-field services for all parties with brand-new thinking and flexible means, and realizing the continuous deepening and innovation of archival work theory and practice, can the service innovation of archival work get twice the result with half the effort.

Through several years' management experience, how to improve the service quality on the basis of daily work? Reception registration in archives utilization is an important link in archives work, which can not only reflect the situation of archives utilization, but also be used for customer satisfaction survey. Through scientific and technical personnel's suggestions on archival work, the existing problems are analyzed and studied, which provides a good platform for further improving the system construction and service level, and controls the "customer satisfaction survey" through the three-system certification link to improve the service quality.

The person in charge of the archival department should proceed from the objective reality and combine the reality of the unit to seek the coordinated development of archival work and the unit. If he wants to have good ideas and practices, he must make suggestions and put them into practice. Have good ideas, even small things should be organized and implemented, starting from small things. Only in this way can we bring out a good team and achieve the effect of having a good file. Only in this way can we win the leadership's understanding and attention to archives, create a good development atmosphere for the archives work of our unit, and form development vitality.

5. Further improve the comprehensive quality of archivists.

As a service provider of scientific and technological archives, it is far from enough to rely solely on enthusiastic service. We must constantly improve our comprehensive quality, strengthen our professional study and improve our professional work level, so as to meet the requirements of modern file management and improve the level of computer application. Therefore, we should not only have a solid foundation of archival science, but also have an understanding of the process of scientific and technological activities, the formation process of archives, management methods, the detailed rules for composing papers, the scope of filing, management regulations and related professional work level, so as to cope with it freely in our daily work. On this basis, we should strengthen our self-cultivation and expand our knowledge so as to adapt to the archival service mission entrusted by the knowledge economy era and the information era, truly promote the development of archival cause and become a compound archival professional serving our unit.

6 concluding remarks

To do a good job in geological archives management is to give full play to the intelligence of archivists and to develop and make good use of archives. Only by doing this well can we do a good job in the development and utilization of archival resources and make geological archives play a greater role in economic construction and scientific and technological development.