I. Functions and Services of Harbin 12345
Harbin hotline 12345 provides diversified government services, including but not limited to policy consultation, answering life problems, accepting complaints and reports, etc. Citizens can access the hotline by telephone, SMS, WeChat, etc. to obtain the required information or submit relevant applications. At the same time, the hotline also has a transfer function, which can directly transfer citizens' problems to relevant government departments, so as to realize rapid handling of problems.
Second, how to use Harbin 12345
When citizens use the hotline of Harbin 12345, they need to prepare explanations of relevant issues and required materials. When dialing the hotline, be patient and polite, choose the corresponding service type according to the prompt tone, and explain the problem in detail. If you need to submit relevant certification materials, citizens can submit them by mail or email.
In addition, citizens can learn about the service content and usage of the Harbin 12345 hotline through the official website of Harbin Municipal Government or related government platforms, so as to better use the hotline to solve their own problems.
Third, the role and significance of Harbin 12345
The establishment of Harbin hotline 12345 has provided a convenient and efficient channel for government services. Through this hotline, citizens can communicate directly with government departments, reflect problems and needs, and promote the improvement and optimization of government work. At the same time, the hotline has also strengthened the contact and interaction between the government and citizens, and improved the credibility and image of the government.
To sum up:
Harbin 12345 is a comprehensive government hotline set up by Harbin Municipal Government, which provides consultation, complaints, suggestions and other services for citizens. Members of the public can call the hotline through different channels to obtain the required information or submit relevant applications. The establishment of the hotline strengthens the contact and interaction between the government and citizens, and improves the credibility and image of the government. When using the hotline, citizens need to be patient and polite, choose the corresponding service type according to the prompt tone, and explain the problems in detail.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 9 provides that:
Government information that meets one of the following basic requirements shall be disclosed by the administrative organ on its own initiative:
(a) involving the vital interests of citizens, legal persons or other organizations;
(2) It needs to be widely known or participated by the public;
(3) Reflecting the institutional setup, functions and procedures of the administrative organs;
(four) other in accordance with laws, regulations and relevant provisions of the state should take the initiative to open.