The Bureau of Letters and Calls mainly deals with complaints from citizens, legal persons or other organizations, including dissatisfaction, demands and suggestions to government departments and public service institutions. The main duties of the Bureau for Letters and Calls are to accept, investigate, handle and reply to letters and visits, protect the legitimate rights and interests of citizens, legal persons or other organizations, and safeguard social stability and justice. And 12345 is the government service hotline, which mainly provides all kinds of government service consultation, complaint reporting and service guide, including transportation, medical care, education, environmental protection and safety. The service target is not limited to citizens and enterprises, but also includes services such as foreigners and overseas institutions.
The Bureau for Letters and Calls is the petition work organization of the people's government at or above the county level, and is the administrative organization responsible for the petition work of the people's government at the corresponding level.