(1) Solve all reasonable product consultation and after-sales service for customers within the normal working scope.
(2) Responsible for handling mortgage loans for customers.
(3) Be responsible for reminding daily customers of loan payment.
(4) Responsible for the registration of commercial housing contracts.
(5) Responsible for handling real estate licenses and other documents.
(6) Participate in the completion acceptance and handover, and ask questions from the customer's point of view for the reference of relevant departments.
(7) Responsible for supervising and inspecting the quality of property management services and organizing customer satisfaction surveys;
(8) scientifically and objectively reflect the problems and opinions of customers in product consultation, sales and after-sales service, and put forward rectification opinions.
(9) Do a good job in the training of employees in this department, and constantly improve the professional quality of employees in this department.
(10) Other matters assigned by company leaders.
Extended data customer service responsibilities:
1. Answer the technical calls of various brands, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;
2. Quickly grasp the company's new policies and new businesses, actively promote the company's new products in the process of telephone service, and encourage customers to have the willingness to use the company's products;
3. Accept the business and customer complaint telephone number applied by customers, accurately record the complaint content, and generate an electronic work order in time and forward it to the background group for the business that needs assistance from other positions;
4. Assist in arranging training materials within the group and coach junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building;
5. For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group. Collect mobile business information timely and accurately, study mobile business knowledge hard, assist in collecting customer demand information, and put forward suggestions for improving service work;
6. Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales;
7, do a good job in user consultation and complaint handling, do a good job in user's obstacle declaration and scheduling, summarize and feedback users' opinions and suggestions;
8. Fill in the log book carefully and hand over the unfinished and unsolved problems to the next class;
9. Keep good contact and communication with all departments;
Baidu encyclopedia-customer service