In fact, the emergence of every problem in consulting activities represents an opportunity, which is an opportunity for us to solve problems for our customers and bring value;
Quality analysis will be a procedure, a working step, a working procedure that can help customers and consult to solve problems.
Workflow of quality analysis meeting:
A good quality analysis meeting needs to be fully prepared in advance, and the whole quality analysis meeting generally includes the following steps:
Preparation before the meeting;
Organization of the meeting;
Follow up after the meeting;
This article will explain the above steps in detail.
Pre-meeting preparation
Before the quality analysis meeting is held, it is necessary to prepare the preparation list for the quality analysis meeting in advance, which generally includes:
Meeting equipment preparation;
Arrangement of meeting place;
Agenda arrangement of the meeting;
Meeting feedback form;
Conference logistics arrangement;
In addition, an invitation letter for the quality analysis meeting should be sent to each participant to confirm the participants who can actually attend the meeting and arrange their seats.
Organization of the meeting:
Step 1: form a syndicate group.
In the process of quality analysis meeting, it is necessary to design a syndicate team to organize employees in different fields to discuss according to the different topics discussed at each meeting. When organizing a syndicate group, we should pay attention not to put employees with the same background in the same group, so as to avoid unanimity and disagreement during the discussion. We advocate disagreement during the discussion;
Step 2: Discuss the problems found.
This step is a very important step in the whole meeting process. As a conference organizer, it is necessary to guide the participants to describe their findings around the conference topics and strictly follow the principle of brainstorming in the discussion process.
Prepare some white paper, markers, adhesives, etc. In the conference room. Each group will describe their findings in simple and clear language in the white paper and recommend a spokesperson to explain and explain their views.
Remarks: During this process, each group may discuss many problems or findings. Many problems or findings may be essentially the same, but the language descriptions are different. Therefore, conference organizers must re-describe these seemingly different problems or findings in a language acceptable to everyone. At the same time, it is also convenient for future work.
The whole meeting may raise many questions and findings. My experience is that it is enough to discuss 1-3 questions and findings at one meeting, not too many, otherwise the whole discussion will be complicated and without focus.
Step 3: Discuss the reasons for finding the problem.
Discuss 1-3 questions in each group or find out the reasons for these problems. In this discussion, you can use fishbone diagram or problem tree. When discussing in each group, the meeting organizer or group leader is needed as a guide to guide the group members to follow the pre-designed topics instead of digressing. Similarly, the results of the discussion need to be written in white paper. In the concrete implementation process, some small software can be designed to assist the discussion of fishbone diagram. In fact, this process is also a good process for participants to master management tools, which has been well verified in the actual consultation process.
Step 4: Discuss the solutions to the problems found.
It is very important that no meeting can always achieve certain results. In order to improve the efficiency of the meeting, or to obtain more operational implementation. During the actual quality release meeting, we can adjourn in STEP3 and ask all meeting members to discuss the problems found in the meeting and possible solutions in the future, and put forward their own solutions. Solutions can follow the following principles:
Short, not long, difficult to understand;
Operability, combining with the real environment of the company to solve problems, does not need a perfect but expensive solution;
Economical, all programs need to consider the overall budget arrangement, and any program that exceeds the budget is unlikely to pass;
In the process of discussing solutions, we should also follow the relevant principles of brainstorming in order to obtain comprehensive information to evaluate the feasibility of implementing each solution and consider the company's budget arrangement.
Step 5: Arrange an action plan.
Identify each solution, select the importance from the above analysis process, confirm the further actions that need to be taken, and rank the actions according to the importance. This ranking can be done by the following tools.
When using this tool, you can divide the strategy-making group into several groups, and each group can paste various action plans in different places according to the matrix. Finally, you can get an agreed action plan by summarizing the opinions of different groups.
All the results of the meeting will be recorded by the organizer.
Post-meeting matters:
During the quality analysis meeting, you need to pay attention to the following questions, which can help you organize the whole meeting:
The concentration of meeting topics will lead to many hot spots or wonderful points in the whole meeting process, so the meeting organizer is required to guide the meeting personnel to focus on the topics planned in advance and avoid digression and digression.
Don't have too many topics, and each meeting will focus on 1-3 topics. Don't talk too much, otherwise the time will be seriously over budget.
The rational distribution of meeting personnel should disrupt the distribution of the results of all departments during the meeting discussion and avoid a syndicate with only one voice;
To form a formal or informal organization within the whole company to supervise the implementation of the implementation plan after the plenary session, feedback is needed at any time. And quality analysis will form a system and continue within the company.