A thorny and complicated problem can be easily solved by people who are good at negotiation; And a simple and clear question may also be screwed up by people who don't know negotiation skills.
Recently, my friend Xiao Jiang has been very sad all day because of graduate problems. I didn't know the truth until I asked.
When my friend Xiao Jiang entered school, the graduate tutor chose Mr. Zhu, who had no quota. After the coordination of educational administration, I am affiliated with Teacher Li of this hospital. Mr. Zhu and Mr. Li are not familiar with each other.
With the approach of graduate graduation, Xiao Jiang signed various documents with great interest, but problems followed. As the educational administration system shows that Xiao Jiang's tutor is Miss Li, all documents must be signed by Miss Li before entering the next process.
Miss Li refused to sign because she had not seen Xiao Jiang for two years, because signing meant that Miss Li was responsible for Xiao Jiang. In desperation, Xiao Jiang found Mr. Zhu, but Mr. Zhu said that he did not explain such problems in advance and had no time to handle the authorization ceremony.
Xiao Jiang went to the academic affairs office, and the academic affairs office also delayed blindly. Xiaojiang is very upset. Seeing that the graduation date is approaching day by day, all three parties are trying to refuse.
On this day, Xiao Jiang found his immediate tutor, Mr. Zhu, and said to the teacher, "Before I entered school, the teacher said there was no quota, so I went to the academic affairs office to find a place to call, and then I entered school like this." Now, as a student, how can I contact Miss Li? He doesn't care. Teacher, can you help me coordinate? "
Teacher Zhu said, "What do you mean? When you wanted to go to school with me, I helped you coordinate everywhere. You didn't think of this until you graduated. Why did you go before? Why don't you ask the Academic Affairs Office to change the name of the tutor after entering the school? "
Xiao Jiang was speechless and returned to the dormitory with criticism and loss, and was entangled again.
Xiao Jiang went to the Academic Affairs Office and Teacher Li again, and as a result, he passed the buck and let the problem run aground. The Academic Affairs Office said, "We need your tutor, Miss Zhu. If you ask Mr Li for authorization, you can sign it. There is nothing we can do now. "
Teacher Li said, "I don't know you. I won't sign it for you unless you bring the official document of the Academic Affairs Office." Xiao Jiang once again feels that life is dark.
In fact, the above-mentioned behaviors of Xiaojiang belong to the behavior of not knowing how to deal with problems. In order to deal with the problem efficiently, how to use negotiation technology reasonably?
1.？ Never blame each other for your mistakes.
When talking, it is easy for people to put down their inner defenses and focus on the problem without blaming each other for their mistakes.
Some people, when they encounter angry things, blurt out the first sentence, "How can you do this?" This accusatory attitude, far from solving the problem, tends to make the other party point the finger at you personally, thus attacking you, instead of solving the problem together.
Just like Xiao Jiang, after finding Mr. Zhu, he complained and accused. Teacher Zhu must refute after listening and ask Xiao Jiang in a counterattack tone.
If Xiaojiang wants to solve the problem, the correct way is to take the initiative to admit and find his own fault, so as to communicate frankly with the other party, and never blame the other party's fault.
For example, after looking for Mr. Zhu, Xiao Jiang can say, "Hello, Mr. Zhu. At that time, in order to learn from you, the teacher made great efforts to help me find a place. Thank you very much for your kindness.
Now there is a small problem, because of my negligence, I didn't handle the change of calling the teacher properly. I'm about to graduate, and the Academic Affairs Office needs Mr. Li's signature over there, but Mr. Li is not familiar with me, so you need to negotiate with the Academic Affairs Office. I'm sorry to have caused you so much trouble this time because of my mistake.
I wonder if the teacher can take the time to call the educational administration or miss Li and tell me about the students? Thanks, teacher. "
After this talk, first of all, Xiao Jiang didn't mention Mr. Zhu's mistakes from beginning to end, but communicated with Mr. Zhu with sincerity and an attitude of admitting mistakes. I believe Mr. Zhu will be moved by this sincerity, instead of asking questions at the beginning.
2.？ Trust each other and ask for help.
Step two, we need to trust each other, not just rush. We should actively seek help and sincerely trust each other.
For example, if Mr. Zhu is a little touched by what he just said, he will reply, "OK, I see, I will take time to help you deal with it." At this time, Xiao Jiang must express his trust in each other and take the initiative to communicate with the teacher and ask for help.
At this point, Xiao Jiang can say, "Well, thank you. Mr. Li is also a respected professor. Every time a student calls Mr. Li, he hangs up. " Students really have no choice but to ask the teacher for help. I believe that talking with Mr. Zhu and Mr. Zhu will also collide with more academic sparks in generate. Sincerely thank the teacher. "
At this time, it is estimated that Teacher Zhu is very happy. Because only people of academic magnitude have the right to dialogue, Teacher Zhu feels respected.
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3.？ Sell yourself as a commodity.
The third step is to promote yourself as a commodity. Let the other person know that you are grateful and willing to spread a good reputation for the other person.
After others help you, you can spread your story to more people. In order to spread the reputation of those who help you, support them.
For example, after Mr. Zhu agrees to help you solve the problem, you can continue to say to Mr. Zhu: "When I first entered school, I heard from my brothers and sisters that Mr. Zhu was kind and modest. Today, I really saw it. Teacher Zhu is so kind to the students that my younger brothers and sisters will probably hear my description when they enter the school.
I also hope that Mr. Zhu will be happy at work. There are more and more outstanding younger brothers who study academics with teachers. "
4.？ Emphasize the interests of both sides.
* * * The same interests can better drive each other to make concessions and changes for each other. In the process of negotiation, it is more conducive to solving the problem by pulling the focus of the problem to the same interests.
If the above three steps have little effect, we can take the last step to find common interests, so as to consider ways to solve the problem on the basis of common interests.
For example, you can find Mr. Zhu and say, "Mr. Zhu, it is an honor for students to study with you for two years." Teacher Zhu is very famous in school and has profound academic attainments. No one signed the students' papers this time, which may lead to students not graduating.
I believe Mr. Zhu doesn't want to see this happen. After all, there are very few tutors who can't graduate. Students don't want to affect the reputation of teachers, and are actively contacting the Academic Affairs Office and Miss Li. However, students are still inexperienced, and they have repeatedly hit a wall and can't get a clear answer.
I sincerely hope that the teacher will forgive me this time and help me coordinate. In this way, students can graduate smoothly, and it is also a publicity for teachers' reputation. Thank you, teacher. "
In this step, we emphasize the benefits that both sides will get after this matter is solved. In this way, the teacher will also weigh the impact of this matter on himself and avoid damaging his reputation.
Of course, after Xiao Jiang followed the original practice step by step, the problem was solved satisfactorily and the relationship with the tutor was closer. At present, Xiao Jiang has successfully graduated and worked in a large state-owned enterprise.
The skill of negotiation or conversation has a profound influence on a person.
I hope you can learn the four steps of negotiation and move towards a better life.
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