When you see the staff in uniform, ask the front directly, or when you see the staff asking for the location of the information desk. There are information desks in high-speed railway station. In today's developed information, in fact, many people will not go to the information desk.
Whenever there is a problem in travel, the first thing that passengers think of is to call the railway 12306 customer service hotline. In order to better meet the needs of passengers, in recent years, the railway customer service hotline has also been upgraded, and new services such as intelligent customer service answering questions have been continuously introduced.
1. Open the high-speed rail housekeeper in your mobile phone 12306, and click the Personal Center in the lower right corner of the home page.
2. After entering the personal center interface, you can see that there are high-speed rail customer service centers and air ticket customer service centers.
3. After entering the customer service interface, you can contact customer service in the lower right corner of the interface.
Next, you will enter the interface of contacting customer service, where you can click on a question at will.
5. There is an option to leave a message at the bottom of the interface of related questions.
6. In the next interface, we can enter our questions and contact information, and then click Submit.
7. Of course, we can also contact the high-speed rail customer service directly and call 12306 to contact the customer service.