HP product ordering hotline: 400820 10 15.
After-sale household products and tablets: 40088566 16
After-sale goods: 4006 103888
Headquartered in Beijing, China Hewlett-Packard Company has set up 9 regional headquarters, 28 city offices, 37 support service centers, more than 200 gold medal service outlets, two factories, a global software development center, a global operation support center, HP Business School, HP IT Management College and HP Software Engineering College in China, with more than 3,000 employees.
China Hewlett-Packard Co., Ltd. is committed to providing China users with advanced products and services at competitive prices, cultivating first-class talents, providing the best customer experience, and finally growing together with China.
China Hewlett-Packard covers IT infrastructure, global services, business and home computing, printing and imaging, and its customers cover telecommunications, finance, government, transportation, transportation, energy, aerospace, electronics, manufacturing and education.
Customer service responsibility
1. Answer the technical calls of various brands, and answer customers timely and accurately according to the knowledge base. Provide standard services to customers;
2. Quickly grasp the company's new policies and new businesses, actively promote the company's new products in the process of telephone service, and encourage customers to have the willingness to use the company's products;
3. Accept the business and customer complaint telephone number applied by customers, accurately record the complaint content, and generate an electronic work order in time and forward it to the background group for the business that needs assistance from other positions;
4. Assist in arranging training materials within the group and coach junior customer representatives. Participate in various trainings to improve overall quality. Participate in various team activities and support team building;
5. For the problems or materials that are not in the database, record the contents of the problems and submit them to the deputy manager on duty for forwarding to the business group. Collect mobile business information timely and accurately, study mobile business knowledge hard, assist in collecting customer demand information, and put forward suggestions for improving service work;
6. Communicate with customers through various channels (such as telephone, SMS, email, etc.). ) to achieve the purpose of service or sales;
7, do a good job in user consultation and complaint handling, do a good job in user's obstacle declaration and scheduling, summarize and feedback user's opinions and suggestions.
The above contents refer to:
Baidu encyclopedia-HP
Baidu Security Number Authentication Platform-China HP Customer Service Phone