1. Provide users with walking service outside their desks, greet users with generous smiles, take the initiative to ask users, understand their needs in time, and answer users' inquiries about business problems and acceptance procedures;
(1) actively consult the user's needs, and preliminarily review the information required by the user to handle the business, so as to avoid the user waiting for time in the business hall due to uneven information and assume the function of moving the business forward.
(2) Guide users who need to handle business at the front desk to handle business at the corresponding front desk; Guide users who have completed the front desk business in time to keep the front desk unobstructed and not congested; Give play to the role of coordination, guidance and diversion, and keep the business site orderly.
(3) Answer users' simple questions. For questions that need to be explained in detail, users should be guided to the information desk, and the salesman or shift supervisor is responsible for answering them.
2. Maintain the on-site order of the business hall, guide users to the corresponding counter to handle business, maintain the queue when users accept business, and guide users who wait at the counter to users who wait less.
3. Assist the person in charge of the business hall and the supervisor on duty to guide the complaining users, mediate user disputes and respond to users' opinions in time.
4. Do a good job in maintaining the sanitary environment of the business hall (within three bags in front of the door and in the hall), and take the initiative to clean up the garbage immediately when you see it.
5, in the process of guidance, pay attention to collect user feedback, daily summary of the problems collected on the day of feedback to the shift supervisor, and put forward reasonable suggestions for improvement.
6. What should be done before the morning shift starts at 8 o'clock every day: update, supplement and sort out the leaflets on the spot in time.
7. Business promotion: according to the actual situation of users, do a good job in business promotion and recommendation in time. You can actively introduce users to the knowledge of safe gas use, publicize special service activities such as "entering every household" and "free security inspection every year", be a good staff of users, and guide users to handle business efficiently.
8. Active care: take the initiative to care for the waiting users and provide "a glass of water service".