It is a competitive pressure for enterprises to adopt information technology, which is one of the main measures to speed up the response to the market and improve the utilization rate of enterprise resources. At present, the competition in the pharmaceutical circulation industry is particularly prominent. The application of information technology is not only an important factor for pharmacies to win challenges and success in the fierce competition environment in the future. It is also a powerful tool for enterprises to establish core competitiveness. This concept has been gradually accepted at present, but how to carry out informatization? I believe that most enterprises cross the river by feeling the stones-step by step. As a result, we often hear cases in which an enterprise system in the industry crashes and a system is paralyzed. Even some enterprises have experienced many failures, and it takes a lot of manpower and financial resources to achieve initial success. At this stage, users who have been online successfully may still complain a lot.
Why is there such a problem? After careful discussion and research, we found that there are several reasons that restrict the implementation of enterprise informatization:
1. The computerized import process is too simplified, and there is no demand assessment in advance.
2. Enterprises have no overall information planning and blindly follow up.
I chose to use the same software according to the experience of my peers, but after I went online, I found that the management system of the company was too different, so this software was completely unsuitable for our company.
4. The selected computer software supplier is not professional enough or lacks development strength and experience.
5. The senior management of the enterprise lacks correct mental preparation, fails to fully support or is responsible for the resignation of automation personnel.
6. The responsibilities of hardware and software equipment manufacturers are not clear.
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As for the reasons for the failure of enterprise informatization, I believe that most enterprise managers do not fundamentally analyze it, but complain about the development level and technical strength of software manufacturers. If we calm down, conscientiously sum up and analyze, persist in finding out the reasons for failure, and prescribe the right medicine, the success of informatization of pharmaceutical chain pharmacies will be just around the corner. So how to implement informatization in the pharmaceutical industry, especially in the pharmaceutical chain industry? We refer to a large number of domestic and foreign enterprise cases, and conduct in-depth and detailed research and analysis, and summarize the following points:
(A) establish a correct concept of information technology
Understanding informatization is an inevitable trend. For pharmaceutical chain enterprises, especially large enterprises, informatization is not a dispensable ornament, but a necessary guarantee for enterprises to win competitive advantage and survive and develop in the new economic era. Although informatization can't solve all problems, it is a necessary means for enterprises to strengthen the management of key links such as finance, purchase and sale, and also a necessary condition for enhancing their market adaptability. With China's entry into WTO, more foreign pharmaceutical companies will enter China. Compared with foreign companies, there is a big gap. One of the most obvious gaps is that multinational companies are armed with information technology. In order to compete with foreign companies, in addition to working hard on management, arming yourself with information technology is an important threshold and pass to participate in international competition and cooperation.
As one of the management tools, employees and management system are the foundation of informatization. At the beginning, it is bound to take some effort to learn. Only through this learning process can we enjoy the benefits of informatization.
(2) Understand the relationship between their own business process requirements and informatization.
Most enterprises that fail in informatization use computer systems to simulate the business processes under the traditional management of enterprises. It is only redundant to realize informatization under the traditional hierarchical structure, which increases the management cost of enterprises. To carry out informatization, it is necessary to combine enterprises and markets in the best and shortest way to rationalize and standardize their processes. This requires enterprise managers to consider the irrationality of existing processes and the problems of poor processes and redesign business processes. Never follow blindly when designing business processes. Even in the same industry, each chain pharmacy has its own unique management mode and project management, so different pharmacies have different problems and work bottlenecks at different times. Therefore, when considering informatization, we should first think clearly about our own bottlenecks or problems, and then consider the cost-effectiveness of informatization.
(3) Operators must attach great importance to it.
The informatization of pharmaceutical chain pharmacies can not be completed by buying a few computers and setting up an internal LAN. Informatization involves profound changes in business philosophy, management system, organizational structure, business process, management foundation and many other aspects, which is bound to infringe on the interests and rights of some people under the original system. This is a complex overall work, and IT is bound to fail only by relying on one or two deputies and IT personnel to promote it. Operators are instigators and owners, and they must understand that informatization requires not only money but also time and energy to ensure the safety of people and property. Only when you are most aware of your business objectives and workflow, and cooperate with informatization, can informatization be successful, and the responsible persons at all levels of the enterprise, Qi Xin and Qi Xin, can work together to promote it. Once on the track, operational efficiency will be realized, and its investment in money and time will soon be recovered.
(D) Informatization needs a gradual process.
Information construction can not be expected to compete with it, let alone invest huge sums of money to build omnipotent large systems as soon as it comes up. A company's informatization must match its scale. It is not good to give a system that is too deep and complicated at first, but it wastes money, time and energy. When the informationization reaches a certain level, we must modify the system and increase equipment with the growth of pharmacies, just as once pharmacies expand their scale, they must increase manpower and equipment. Therefore, the cost of informatization cannot be endless unless informatization is abandoned.
(five) adhere to the principle of overall planning and decentralized implementation.
Because information construction is a complex system integrating technology and management, it is necessary to have an overall plan, fully consider the strategic requirements of enterprise development, and consider better system expansibility and compatibility on the basis of satisfying reality. In implementation, we should implement the principle of distributed implementation, identify the problems of each part, implement key breakthroughs, and focus on the easy and effective links in operation management. Ensure that these links can be successful, thus strengthening the confidence of enterprise management and employees and opening a powerful breakthrough for further promotion.
(6) Do a good job in data foundation to ensure timely and accurate data.
Even with the most advanced hardware and software equipment in the world, information work is only a necessary foundation.
The theory of "three points technology, seven points management and twelve points data" reveals the relationship among technology, management and data. Explain the importance of basic data work in information construction. In fact, in the information work, the basic data work is the most arduous and the cornerstone of the future development of information technology. The quality of data basic work is directly related to the success or failure of information construction. If the data is untrue, inaccurate or outdated, it will cause system confusion in the future work. A small basic data error will gradually amplify the effect, thus misleading the decision-making of the operators of the enterprise and bringing fatal mistakes to the enterprise. Therefore, doing basic work such as data collection and drug coding well is the key to information construction.
(7) Combine GSP work with it.
GSP is a technical platform and management platform for the State Administration of Medical Products to ensure the quality of drugs and improve the entry of drugs into the retail market. Strict requirements for pharmacists and drug classification management. National Medical Products Administration stipulates that all pharmaceutical enterprises must pass GSP certification before the end of 2004, and those who fail will be eliminated. Therefore, it is an important task for pharmaceutical circulation enterprises to pass the certification, and the preparation for applying for certification requires a series of investment and transformation of the "hardware" of the enterprise, and the corresponding norms are implemented in management according to the GSP implementation rules, regulations and requirements. Therefore, information construction must be combined with this and run through it. In fact, in practical work, the implementation of informatization will get twice the result with half the effort.
(8) Give employees psychological construction.
The introduction of informatization cannot be successful only by the efforts of operators. It is necessary to give employees psychological construction and let them know that informatization is not to replace them, but to help them do things and improve work efficiency. Although you may not be used to it at first, as long as you study hard, after a transition period, you can improve your work efficiency and greatly improve your work ability, and you must never let employees feel excluded. Only with full participation and everyone's concentration can informatization succeed.
(9) Carefully select software supplier companies.
When introducing informatization, we should fully consider the technical level and strength of software providers. At present, there are many software providers in the market, but few can really meet the requirements. Many companies launch medical software for the needs of attracting the information market in the field of pharmaceutical circulation and their own hype. What's more, a set of software for purchasing, selling and storing in shopping malls and supermarkets was changed into a set of medical software. A set of application information system in pharmaceutical industry has not been developed for several years, and most of the results are beta versions. Therefore, when choosing medical software suppliers, we should first look at whether there are mature cases, and then examine whether the software provided by them conforms to the current situation and development trend of enterprises, and at the same time, we can solve the differences smoothly as the requirements of secondary development. Thirdly, we should examine the after-sales service ability and after-sales response speed of software suppliers. The expansion of service capability is one of the necessary conditions for the stability of enterprise information system and the continuous operation of enterprises. Fourth, we should examine the depth of software vendors' understanding of the industry, because the deeper the problem, the better it can be solved.
(ten) can not be guided by appearance and price.
Some pharmacies regard the purchase of information systems as the purchase of electrical appliances, and choose the ones with beautiful appearance and cheap price. When I was in contact with software providers, I was puzzled by their gorgeous interface and low price. In fact, information hardware is just a shell, and software is its life. When purchasing a system, you must pay attention to whether it meets your own needs and whether the company that provides the product has a good reputation. You know, the distance between a beautiful blueprint and a product is very far away. To adhere to the comparability of prices, we must first distinguish whether this kind of software is 369.
(eleven) pay attention to the construction of professional talents.
Informatization is not difficult, but it is difficult to complete an information integration system that can improve the management level of pharmacies, meet the needs, and is easy to use and learn. The quality of IT vendors' implementers is a part of the factor, and the information manager of the enterprise plays a major role. Therefore, enterprises should attach importance to the cultivation and construction of talents. Through the training system of enterprises, on the one hand, we can train business skills, on the other hand, we can publicize corporate culture and ideas, so that professionals can love their own enterprises and play their due roles in their respective posts. Secondly, it is necessary to establish a reasonable incentive mechanism to retain talents, create a harmonious, stable and relaxed environment, and let professionals work with peace of mind in order to plot a "century-old foundation."
(12) The system must be easy to use and learn, and fully reflect its intelligence.
An information system can print documents and provide needed data. Is this information? Of course not. At most, it is computerized. A good information system must have the characteristics of simple operation, convenient use, easy learning and intelligence besides its strong function and fast operation. Taking procurement as an example, when the buyer performs the procurement duties, the system should automatically prompt the types and quantities of existing inventory, types and quantities in transit, types and quantities to be inspected, historical purchase prices, historical suppliers and other information, instead of clicking on the interface layer by layer to search. At the same time, according to the reference of sales situation, the buyer chooses last month or the same period of last year for statistical analysis, and determines the inventory quantity according to the inventory coefficient of different commodities, which will greatly optimize the inventory structure and make the limited liquidity be used where it is more needed.
(XIII) Consider the sustainability of the system.
When the system is used, the changing factors are: hardware equipment, software, data and people. When introducing informatization, we should consider possible changing factors and coping styles.
The simplest and most effective way to improve the management level of pharmacies and realize industrial upgrading is to introduce informatization, because through the process of informatization, you have to establish working procedures, standardize processes, formulate unified standards and institutionalize systems. A farsighted operator should not be afraid of failure. As long as they have reasonable expectations and find the right methods and suitable manpower for their informatization, with the full support of operators, the success of informatization is just around the corner.