(2) Optimize business processes to serve the convenience and benefit the people. Simplify work links and procedures, optimize service processes, clarify standards, and query the contents of government public documents without the need for the masses to provide any proof other than identity certificates, making it easier and more convenient for the masses to do things. Realize "one window for all" and effectively facilitate the people and benefit the people.
(3) Take the initiative to accept the supervision of the masses and continuously improve the quality of service. The printed service guide is concise, the service process is open and transparent, and the people's right to know, participate and supervise is effectively guaranteed. Put a suggestion book and a service satisfaction evaluation form in the service window to solicit the opinions and suggestions of the service masses on the service quality of the window, continuously improve the working methods, improve the management level of documents and information, and improve the service quality.
(4) Improve the service platform. Provide consulting services through multiple channels, designate special personnel to provide consulting services, and make appointments. Telephone and email consultation should be smooth, effective and timely. Develop mobile APP and WeChat official account, keep up with the development trend of the times, expand service methods, and make it easier for the public to obtain and use government public information.
(5) Strengthen spiritual study and training at the 19th National Congress. Strengthening the study and training of the spirit of the 19th National Congress can well cultivate and continuously improve the professional ethics, cultural accomplishment and professional ability of archivists. Constantly improve on-site and off-site service measures, with warm and sincere service attitude, civilized and polite language and simple and convenient service mode.
(6) Strengthen the collection and arrangement of archives. Set a time for the handover unit and hand over the documents according to the time. After the documents are put into storage, some units with particularly high utilization rate will be digitized in time, such as the Human Resources and Social Security Bureau, which has a high annual utilization rate. Digitization in time can shorten the process, consult and print directly in the window without looking at the original text, which greatly shortens the working time and improves the efficiency.
Legal basis: Archives Law of People's Republic of China (PRC).
Article 8 The national archives department is in charge of the national archives work, and is responsible for the overall planning, organization and coordination, unified construction, supervision and guidance of the national archives cause.
The local archival departments at or above the county level shall be in charge of the archival work within their respective administrative areas, and supervise and guide the archival work of organs, groups, enterprises, institutions and other organizations within their respective administrative areas.
Township people's governments shall designate personnel to be responsible for the archives management of their own organs, and supervise and guide the archives work of their subordinate units and grassroots mass autonomous organizations.
Article 9 State organs, public organizations, enterprises, institutions and other organizations shall make sure that archival institutions or archivists are responsible for managing the archives of their own units, and supervise and guide the archival work of their subordinate units.
According to the needs of archives management, the central state organs shall guide the archives work of this system within the scope of their duties.
Tenth central and local archives at or above the county level are cultural institutions that centrally manage archives, and are responsible for collecting, sorting out, keeping and providing archives within their respective responsibilities.
Article 11 The State strengthens personnel training and team building in archival work, and improves the professional quality of archivists.
Archivists should be loyal to their duties, abide by the law, and have corresponding professional knowledge and skills, among which archival professionals can evaluate professional and technical titles in accordance with relevant state regulations.