Customer service hours: Monday to Sunday from 9:00- 18:00.
This number is Alibaba's professional manual telephone service hotline. You need to wait patiently during the peak period. It is recommended to use self-help or online consultation first. Business and affiliated companies include: Taobao, Tmall, Juhua, AliExpress, Alibaba International Trading Market, 1688, Ali Mama, Alibaba Cloud, Ant Financial, Cainiao.com, etc.
organization structure
20 12 On July 23rd, Alibaba Group adjusted its business structure and organization, from subsidiary system to business group system, and established seven business groups, namely Taobao, Ceramics, Tmall, Juhua, Ali International Business, Ali Small Business and Alibaba Cloud.
On 20 13 65438+ 10/0, Alibaba group will adjust its business structure and organization and set up 25 business divisions. The business development of specific business divisions will be the responsibility of the presidents (general managers) of each business division. The new system consists of a strategic decision-making committee (led by the board of directors) and a strategic management executive committee (led by the CEO).