1, responsible for daily administrative affairs management, including: guest reception, telephone recording, newspaper management, personnel attendance management, vehicle use and maintenance, office security and other specific affairs;
2. Responsible for financial management, procurement registration, use, storage and maintenance of fixed assets and office supplies, and management of daily consumables;
3. Be responsible for drafting, reviewing and distributing documents and briefings with overall situation;
4. Responsible for receiving, sending, circulating, transmitting, supervising, filing and file management of general documents;
5. Responsible for meeting minutes and registration of major events;
6. Responsible for the uploading and distribution of the Consumers Association system and the coordination of various departments and offices;
7. Responsible for the contact and communication between the permanent institutions of consumer associations and the directors, executive directors, honorary presidents and vice presidents, and undertake the preparatory work for the Council and the Standing Council of the Municipal Consumers Association;
8. Responsible for the establishment, daily contact, maintenance and management of the complaint information network and site of the city's Consumers Association system, conduct business training for the staff of subordinate statistical stations and statistical units, and guide their daily work.
Functions of supervision and inspection departments
1, responsible for the organization and construction of the city's liaison station for protecting consumers' rights and interests, and guiding its work;
2, responsible for the implementation of the provincial and municipal "consumer trust units" and "consumer trust products" selection, and conduct supervision and inspection;
3, responsible for the supervision and inspection of the operator's consumer rights protection and rights protection work;
4 to participate in the supervision and inspection of consumer goods and service industries organized by relevant administrative departments;
5, responsible for consumer goods quality, price, safety, hygiene, measurement and service quality supervision;
6. You can also accept consumer complaints and supervise them.
Functions of complaint department
1, responsible for accepting major consumer complaints and transferring general complaints;
2, responsible for coordinating major and typical cases, for the lower consumer associations to help solve;
3. Responsible for the investigation and handling of complaints entrusted by China Consumers Association, Provincial Consumers Association and other provincial and municipal consumers associations;
4, responsible for the relevant departments to do a good job in the inquiry and supervision of related consumer rights disputes;
5, responsible for the city's consumer complaints statistics, analysis, reporting and file management, summary of complaints and handling of ministries at the same level;
6, responsible for the city's consumer association system complaint information network, complaint station acceptance, mediation and statistical summary work;
7, responsible for the investigation, understanding, guidance, summary, training and promotion of the typical experience of the city's complaint handling work;
8, responsible for handling major consumer arbitration cases.
Functions of consumer guide Propaganda Department
1, responsible for the publicity of the city's consumer rights protection and rights protection work, extensive cooperation with the news media, publicity and popularization of relevant policies and relevant laws and regulations of the Consumer Law, and organization and implementation of consumer education;
2, do a good job in the laws and regulations training of the staff of the consumer association system;
3. Expose, criticize and expose behaviors that harm consumers' legitimate rights and interests through mass media;
4. To undertake the selection of good news about protecting consumers' rights and interests and the preparation and organization of irregular theoretical seminars;
5, according to the Consumer Law and relevant laws and regulations, conscientiously do a good job in consumer consultation and guidance;
6 responsible for the collection, investigation, detection, analysis, review, compilation and release of consumer warning information;
7, according to the law to carry out commodity recommendation activities, to provide consumers with information on famous products, and guide consumers to scientific and reasonable consumption;
8. Organize consumer consultation and publicity activities, and undertake activities related to "3. 15" International Consumer Rights Day commemoration;
9, can also accept consumer complaints, and publicity and education. Measures of Handan Consumers Association for investigating misjudged cases