China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. With the telephone network as the main information exchange mode, we will provide users with services such as consultation, inquiry, acceptance and complaint of various telecom services, and establish a fast customer response center for basic telecom services and various telecom value-added services based on customer service platform.
Commercial orientation
Service Orientation: China Telecom's comprehensive service window, an important channel for information exchange and communication between telecom enterprises and users.
Business orientation: focus on basic telecom services, actively develop new value-added services, and realize diversified business development.
Market positioning: brand service hotline for our customers, dedicated to building a world-class customer service center.