In today's society, each of us may be exposed to job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. How to formulate job responsibilities? The following are the duties of the company's front desk clerk, which I compiled for reference only. Let's have a look.
Responsibilities of company front desk clerk: 1 1. Fill in the registration form in time and send it to the customer service team as soon as possible, and regularly summarize the customer complaint records to the deputy general manager.
2. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy.
3. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.
4. Seriously implement the management regulations of the target card and complete the work and tasks assigned by this department.
5. Manage all kinds of office equipment, rationally use and improve the efficiency of equipment use, and advocate thrift.
Responsibilities of company front desk clerk 2 1. Always stick to the front desk post, abide by the company's rules and regulations, do your job well, and don't leave your job at will.
2. The front desk clerk is responsible for answering the front desk service hotline and transferring calls, doing a good job of telephone consultation, carefully recording important matters and conveying them to relevant personnel, and shall not be omitted or delayed.
3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.
4. Responsible for the processing, printing, copying and sending and receiving of company documents.
5. Responsible for signing and distributing all kinds of letters, parcels, newspapers and magazines.
Responsibilities of company front desk clerk 3 1. According to the training cycle and course characteristics, summarize the current registration and consultation situation, and make a reasonable course plan.
2. Analyze consulting and registration materials in time, sort out potential customers and forward relevant information to the competent manager. And focus on tracking potential students, training and sales. Regularly check and sort out the consulting materials, update and supplement them in time, and put forward the requirements for updating the materials.
3. Respond to customers' email and fax requests actively, keep records, and obtain customer information in time to prevent collapse.
4. Actively cooperate with the company's educational affairs and marketing activities, and do a good job of contacting students.
5. Pay attention to market dynamics, collect students' information, pay attention to market feedback, and provide suggestions for the release of advertising content.
6. Actively participate in marketing activities, assist the marketing department to collect customer feedback information, and provide a strong reference for the company's decision-making.
Responsibilities of company front desk clerk 4 1. When answering the customer's consultation telephone, you should skillfully use the standard language, answer the telephone consultation warmly and politely, and answer the customer's training-related questions scientifically, patiently and pertinently, including the latest training arrangement, training/registration fees, training time, etc.
2. When receiving customers' visits, be enthusiastic, courteous and considerate, and patiently answer customers' various questions about training. When encountering difficulties, we should cooperate with * * * to solve them together to ensure customer satisfaction.
3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.
4. Cultivate and improve business ability, be good at observing, treat differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses.
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