Legal analysis: it may be because the medical insurance center has not remitted the account or the social security card of the insured has not been activated. If the insured has not been activated, you can bring your ID card and social security card to the designated bank to activate the social security card and medical insurance card, so that you can make inquiries. If the account is not remitted, he will have to wait for some time before making an inquiry. The insured can call 12333 or the customer service telephone of the local Human Resources and Social Security Bureau for consultation, or directly go to the business outlets of the Human Resources and Social Security Bureau for inquiry. Social security card is an electronic information card that medical insurance agencies handle for the insured to seek medical treatment and purchase medicines, and is used to verify identity, record and store personal account funds and usage. With my social security card, the insured can seek medical treatment at any designated medical institution in this city or purchase medicines at designated retail pharmacies.
Legal basis: Article 58 of People's Republic of China (PRC) Social Insurance Law. The employing unit shall handle social insurance registration for employees within 30 days from the date of employment. If the social insurance has not been registered, the social insurance agency shall verify the social insurance premium it should pay. Employees-free individual industrial and commercial households who voluntarily participate in social insurance, part-time employees who do not participate in social insurance in the employing unit and other flexible employees shall apply to the social insurance agency for social insurance registration. The state establishes a national unified personal social security number. Personal social security number is a citizen's identity number.