1. Establish an effective response mechanism: the unit should establish an effective response mechanism to ensure that it can respond to public inquiries in a timely manner. This can include setting up a special customer service staff or department, or setting up an automatic response system to quickly respond to public inquiries.
2. Clear reply time: when accepting public consultation, the unit should clearly inform the consultant of the reply time, so that the consultant can understand the waiting time and get a reply in time.
3. Recording consultation information: the unit shall record the information of the consultant, including name, telephone number, consultation questions, etc. , follow up and reply.
4. Timely reply to the consultation: the unit should reply to the consultant's consultation as soon as possible and give a reply in the shortest time. If you can't answer right away, tell the consultant the reason and reply as soon as possible.
5. Establish a feedback mechanism: the unit should establish a feedback mechanism to understand the consultant's satisfaction with the reply and deal with the dissatisfaction in time.
In short, when accepting public consultation, the unit should take the public's needs and interests as the starting point, reply to the consultant's consultation as soon as possible, establish an effective feedback mechanism, and improve service quality and satisfaction.