(1) Improve the construction of the town convenience service center and extend the service chain.
Since the establishment of our town's convenience service center, there are currently nine normal working windows in the center, namely, special care for civil affairs, social labor security, agricultural medicine, agricultural insurance, all-in-one card, agriculture and forestry, water and soil, conflict mediation, family planning and public resources. And equip the site, facilities and staff as required, formulate and implement the work system? One-stop service, which can handle business and service matters on behalf of the masses and bring tangible convenience to the masses. 1-65438+February * * * handled 8857 items and 8843 items. It has created an excellent economy for the economic development and investment attraction of our town.
(two) actively carry out the activities of innovation and entrepreneurship service year to improve the level of scientific development.
In accordance with the unified deployment of the county party committee and under the guidance of the leading group for the year of innovation and entrepreneurship service, the center established the leading group for the year of innovation and entrepreneurship service, formulated the implementation plan, and carried out the activities of implementing and practicing Scientific Outlook on Development in a down-to-earth manner. Make a strict study plan, define the study content, take various forms and do a good job in study and training; Development? Deeply emancipate the mind and promote innovation and entrepreneurship? Learning and discussing the concept of promoting innovation and entrepreneurship; Through various forms of practical activities, the concept of innovation and entrepreneurship has been enhanced, unity has been enhanced, team cohesion has been improved, and practical results have been achieved.
(3) Pay close attention to the efficiency construction of institutions and improve the service level.
Actively carry out the activities of organ efficiency construction, innovate working methods, and make the activities of central organ efficiency construction achieve practical results. The discipline management of hall work has been further strengthened, and the service attitude and service level of staff have been improved. We have improved the construction of various systems in the center, focusing on the first question responsibility system, the time-limited completion system and the accountability system? Three systems? The realization of.
(4) Strengthen internal management and strive for a first-class window image.
1. Strengthen study and improve policy level and professional quality. There is no progress without learning, and there is no development without learning. In order to improve the ideological and political quality, policy level and professional quality of the center staff, the center organizes the staff to study in the form of centralized study and self-study? Theory of Three Represents theory? Important ideas, the spirit of the 17th National Congress of the Communist Party of China and the spirit of important documents of county party committees and governments, constantly improve ideological and political quality, organize staff to use rest days to learn business knowledge, constantly improve their business quality, focus on solving the problems existing in project approval, unfamiliar legal basis and irregular service operation of window staff, and earnestly enhance their service skills and capabilities.
2. Strengthen work style construction and innovate management methods. Personnel management begins with attendance, starting from the time of going to work, getting off work and sitting. Through daily attendance and irregular inspection, temporary leave registration and strict leave application and cancellation system, the staff are effectively promoted to abide by various rules and regulations, and the window staff are guaranteed to be on duty during working hours.
3. Improve service means and improve service quality. Establish? Center staff serve the window, window staff serve the society? what's up Double service? Work objectives, educate window staff, change work style, enhance the concept of the masses, and completely abandon them? Yamen? Style, focus on building? Convenient, fast and efficient? Service platform.
4. Strengthen on-site management and create a first-class window image. First, adhere to the general duty system, receive, coordinate and deal with all kinds of situations and problems on site in time; Second, the center manager insists on hall office, on-site office and window service to solve the problem in the bud; Third, pay special attention to the assessment and inspection of service standards, and insist on checking attendance and site conditions at least once a day.
In short, since this year, our town's convenience service has achieved certain results, which has played a good escort role for the overall economic and social development of the town. However, we are also clearly aware that there are still many shortcomings that need to be solved in the future work.
Second, the next step plan
(1) Do a good job in publicity. Township convenience service center is a real popular project. It should be widely publicized among the masses, and let them know that the center is really good and convenient by posting notices, distributing leaflets and organizing publicity.
(two) administration according to law, standardized operation. As the main body of work and responsibility, the township convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.
(3) Broaden the service field. Only by constantly expanding the service field and developing new services in areas related to people's production and life, economic development, agricultural science and technology, etc. Whether the township convenience center can establish the trust, dependence and support of the masses to the township convenience center. Township convenience centers should adhere to the hall window as a good service for the people who come to the center to handle affairs, and at the same time broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.
(4) Strengthen the construction of the central team. The staff of township convenience service centers should have two qualities: first, they should have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills. Multi-skill, multi-responsibility? . Therefore, it is particularly important to do a good job in the education and training of the team. In the future, we should strengthen the purpose education, strengthen the business skills training, and realize multi-function in one post.
(5) Accelerate the construction of e-government. On the basis of promoting the openness of project management, strengthen the network construction and improve the office accessories management system and inquiry system. Seriously study and learn from the operation mode of other places, and further improve the software and hardware construction of the convenience service center.
In a word, after more than four years' operation, our town's convenience service center has further changed the style of government organs, facilitated people's work, promoted rural economic development and social harmony and stability, and achieved remarkable results. However, compared with advanced units, there is still a certain gap. In the future, we will further intensify our work, learn from the good economy, and truly build the convenience service center into a popular project to serve the people, a demonstration project to change functions, and a window project to attract investment, thus creating a new image of Enron.
Summary of the Work of Convenience Service Center Fan Since this year, with the correct leadership of the Municipal Party Committee and the municipal government and the strong support of all departments, relying on the concerted efforts of all staff members, Qi Xin has focused on the main service line, highlighted the development theme, and persisted in taking speeding up the examination and approval, improving the service quality, enhancing the image, and improving the satisfaction of enterprises and the masses as the goals? Are the people satisfied? The standard actively explores the innovation of examination and approval mechanism, the strengthening of internal management and the improvement of service means, and strives to put? Center? Built in? Better service, higher efficiency, more convenience and better image? what's up Government supermarket? , won the affirmation of superior leaders and the praise of enterprises and the masses.
By February 25th, 65438, * * * had handled all kinds of matters, and received 56 letters of commendation and 5 1 pennant. The satisfaction rate of the clients was 98.8%, which was recommended by the provincial government as? United Nations Public Service Process Quality Improvement Award? Candidate unit, named as national by the Central Committee of the Communist Youth League? Youth civilization? Unit.
First, persist in reform and innovation and improve service efficiency.
As an important leading department and center of the three rounds of examination and approval system reform in the city? This year, through exploration and innovation, we will focus on strengthening the overall service efficiency and turn the advantages of centralized work into the advantages of agglomeration efficiency.
1, optimize the function configuration. Follow? Regularity, relevance and effectiveness? In principle, adjust the window and service items to include all functions closely related to the establishment, production and operation of enterprises and matters related to people's approval? Center? Unified management, optimization? Center? For the functions that can't be put in place, adjust the configuration of the platform's approval function. Center? . Newcomer? Center? 52 items, especially the industrial and commercial bureau has fully entered the overall administrative licensing and confirmation function? Center? Nine items have been added, such as mortgage registration, change and cancellation of limited liability companies and unincorporated enterprises as legal persons, pre-registration of foreign-invested enterprises and advertising business license. The number of staff increased from 6 to 16, which greatly facilitated enterprises and the masses.
Incorporate the drawing review link into the construction permit handling? Center? , changed the situation of enterprises running back and forth, and now handled 7 pieces. Incorporate marriage registration into three streets? Center? At the same time, through the reasonable combination of personnel and functions of the family planning window and the household registration certificate of the public security window, the service efficiency was improved and 98 cases were handled/kloc-0. Adhere to the principle of seeking truth from facts and adjust the vehicle management window that is really not in place and has no relevance? Center? , under the traffic police brigade accreditation hall, making it self-contained.
According to the workload and the nature of the matters, the layout of the window is adjusted, and the service hall is divided into four functional areas: civil service, enterprise registration, construction projects and related services, which not only facilitates the contact and coordination of window staff, but also facilitates the business people to handle affairs.
2. Innovative approval methods. Through five system innovations, we will speed up and improve the examination and approval service, and provide more high-quality and efficient services for the masses and investors.
The first is the registration and filing system. For industrial projects that meet the national and provincial industrial policies and investment orientation, are encouraged and allowed to develop by the state and the province, and are below the limits set by the state and do not need to be reported to the state and the province for examination and approval, registration management shall be implemented to reduce the entry threshold.
The second is the notification commitment system. Follow? Get on the bus before buying a ticket? It is required that 16 approval items be moved forward in the process of handling the business license of the enterprise for projects that do not involve the safety of life and property of the country and people and are seriously polluted, and the time limit for approval shall be increased. From July of 1 year, the health permit commitment system was implemented in the health window and changed. Review first and then approve? For what? Keep your promise. Simplify the licensing process and solve the masses? Running back and forth? Problems, and inform the commitment to ensure that the operation according to law, verify the operation, promote the licensing norms, and quickly improve the satisfaction of the masses.
The third is the first instance and one nuclear system. Follow? Leadership decentralization, full authorization, window power? Requirements, the general matters will be authorized to the examiner for review, and the person in charge of the window will be approved and issued, so as to reduce the work links and shorten the work cycle and truly realize the pre-approval Three rounds of review and reform? Center? 175 items for examination and approval, the first-instance items for examination and approval 146 items, accounting for? Center? 83% of things.
The fourth is the system of joint trial and joint office. Intensify the integration and reorganization of construction project approval process, set up a construction project acceptance window, strengthen the coordination and supervision of the whole process of approval, focus on centralized reconnaissance, parallel approval and comprehensive acceptance, and implement one-window acceptance, one-time declaration and one-stop charging (the 19 fee in construction project approval is collected by the project acceptance window in a unified way, and it is estimated once and collected twice, and the relevant window will not charge additional fees when handling relevant procedures).
Since the project acceptance window was put into operation on July 20, the project site selection, land pre-examination, environmental protection, soil and water conservation and other links have been handled in parallel. As of February 25th, 19 projects have been accepted and 305 projects have been completed. 65 projects requiring site reconnaissance have been organized, with charging items 170. Center? Infiltration, intervention and integration of the whole approval process. At the same time, strengthen the construction of project agent team, organize two agent trainings, focus on improving the quality of agent team and project agent rate, and realize the cooperation with? Center? One-window acceptance and full-service operation mode are effectively docked.
The fifth is the online approval system. Perfect? Center? On the basis of LAN, the scheme design of online consultation, online reply, online supervision, online declaration, online approval, online parallel processing and online collaborative office has been completed. At present, the first phase of the project has been started, the online service platform has been built, and the functions of information release, online declaration, online consultation, online inquiry and online approval of simple matters have been developed. One stop? With what? Net type? Combine the examination and approval service system to lay the foundation and explore the experience.
3. Explore supporting reforms. According to the municipal party committee? Study deeply and think ahead? It is required to plan some work related to the reform of the examination and approval system in advance to achieve institutional support.
First, put forward opinions on cleaning up and standardizing all kinds of annual inspection projects. It is suggested that on the basis of investigation, the annual inspection items without legal and regulatory basis should be cancelled; What are the implementation items, procedures, basis, application materials, charging standards and annual inspection time of the annual inspection? Liugong? ; Implement a licensing system for newly established annual inspection projects; For matters that can be jointly inspected, we should focus on the time, place and handling methods to maximize the convenience of the enterprise masses.
The second is the investigation and exploration of license plate merger. In view of the problems such as too many management departments, too many licenses issued, and the phenomenon of cross-management and repeated management, it is planned to carry out the merger pilot project in the aspects of real estate ownership certificate, operating vehicle license, mine operation license and migrant workers license.
The third is to investigate the reform and improvement of township convenience service stations, and put forward opinions and suggestions on further improving the three-level linkage mechanism.
The second is to promote normative construction and optimize service quality.
1, strengthen targeted education. Strengthen the spirit of the 16th National Congress? Theory of Three Represents theory? Important ideas, study and educate the overall situation and development strategy of the municipal party Committee and the municipal government, and enhance the overall situation consciousness, development consciousness and service consciousness of the staff. First half of the year, organized? Learn advanced and innovative industries? Theme education activities guide all employees to fully cherish it? Center? Hard-won achievements, experiences, and a clear understanding? Center? Problems and deficiencies, has organized relevant personnel to visit the administrative service centers in Shandong, Jiangsu, Haiyan, Lin 'an, Zhuji, Xinchang and other places to learn new creations and good experiences.
Organizational development? Learning, research and innovation? Activities, requiring staff to advance? Center? Thinking deeply in the work and seeking a breakthrough, the department and the window * * * wrote 22 research articles and put forward many creative opinions and suggestions. In the second half of the year, organize a big discussion on ideological emancipation to? Raise the banner of openness, strive for development, strive for the first place, strengthen the foundation of service, make great efforts to govern and advocate the wind of learning? Focus on inviting Ye Fangzuo, vice president of the Party School of the Municipal Party Committee? Emancipating the mind and practicing Theory of Three Represents? Special lectures; Combined with the actual work of various departments and windows, carry out? Emancipate the mind and talk about it? Activity, writing? Emancipate the mind, change ideas, unite as one and strengthen service? There are 2 1 research articles, and a speech contest is organized on this topic; 13 comrades attended the speech; Has it started? Public evaluation center? Activities, find out the shortcomings in ideas, work style, service quality, service efficiency and service level, and seriously rectify and implement them.
Focus on strengthening, right? Center? Staff? Center? New progress has been made in operation mode, service standard and civilization consciousness education this year. Center? Thirty-seven staff members were trained and tested, and 27 of them scored above 90 points. Invite Teacher Ye Jianhua from Provincial Tourism Training Center to give a lecture on image building, advocate civilized etiquette service, and implement it? Say hello with a smile, put your hands together, write clearly and do it quickly? Standardize service and create a cordial and warm service environment.
2. Implement standardized management. Carry out advanced management concepts and models, introduce ISO900 1 international standard quality management certification system, formulate quality manuals, program documents and work instructions, organize internal auditor training, carry out internal audit and management review, operate according to ISO standards, and pass the "Quality Manual"? Process method? Monitor all aspects of administrative examination and approval to ensure that the examination and approval behavior is standardized and efficient, so as to provide services that satisfy the society and the masses? Public product certification service.
Compiler? Love and dedication, unity and cooperation, honesty and fairness, civility and courtesy, diligence and thoughtfulness, high quality and efficiency? A 24-word code of conduct Don't be late and leave early, don't leave your post without leave, don't chat, don't smoke, don't read newspapers, don't argue with people and don't play computer games? 6. Disobeying work discipline, advocating the use of cross-civilization language, and publishing service specifications in terms of service language, service attitude, service equipment, service facilities and service quality. Center? Standardized management has been raised to a new level. How to solve the problems reflected by the masses through centralized rectification of existing problems? Run at both ends? 、? Clear in one mouthful? Problems, how to further improve the quality of service, actively explore and implement one by one.
3. Improve the scientific mechanism. Improve the organization and leadership mechanism, set up a leading group and office for the construction of a clean and civilized city, and clarify the leaders and responsible personnel; Formulate work style construction, party style and clean government construction and create a civilized city. Liberation discussion? And other implementation opinions, held a mobilization meeting for all staff to participate in professional ethics, party style and clean government construction and the creation of provincial civilized cities, signed letters of responsibility with 3 departments and 29 windows, and implemented the target responsibility system for professional ethics construction and party style and clean government construction at different levels.
Pay attention to the construction of the party's work style, grasp the window organs, strengthen the team's self-construction, conscientiously implement the responsibility system for building a clean and honest government, adhere to the principle of democratic centralism, and collectively discuss and decide on every major decision, major issue, appointment and removal of cadres, and use of large amounts of funds, and carry out activities such as clean commitment, clean politics, and pairing poverty alleviation; Strengthen the work style construction of organs, establish and improve the systems of duty, study, finance, vehicle management and information desk service.
Strengthen the assessment and incentive mechanism, according to the window opinions and actual work, highlight? Are the people satisfied? Basic standards, revised the window service assessment opinions and operating rules, and took the lead in implementing monthly zero complaint assessment. Since the beginning of this year, * * * has successively commended 47 windows of the Red Flag Window (23 windows won this honor) and 90 advanced individuals with excellent service, which has better played the amplification effect of the assessment lever. Strengthen the contact with departments, strengthen the management of * * * *, submit the window assessment to local departments, and distribute the monthly assessment of each window, including the score, ranking and deduction basis, to each window to let the window know the improvement direction. We strengthened the accountability mechanism, formulated and promulgated the Detailed Rules for the Implementation of Environmental Accountability Measures for Shangyu Convenience Service Center for Damage and Impact on Economic Development, and strictly implemented it.
Third, improve service means and improve service quality.
1, strengthening the coordination function. Take advantage of the centralized office of the department and give full play to its role. Center? Coordination, and effectively solve the practical problems reflected by the masses of enterprises. If you follow? Respect history, take care of all parties, standardize procedures and solve problems? The principle of coordinating and solving the long-term complaints about the real estate license and land certificate of 6 buildings in Guangjiyuan; Coordinate and solve the contradiction between enterprises and construction management departments caused by the increase of project quality supervision fees; For some mature projects, they should be approved first, and then coordinated. Fast lane? The examination and approval method not only solves the enterprise problems, but also speeds up the examination and approval process, achieving the purpose of joint examination and approval.
2. Innovative service forms. Deepen the service system of the information desk. Center? The staff on duty at the information desk in the lobby provide books for people who don't understand the procedures or have difficulty filling out forms. Since the improvement of the information desk system in April, by the end of February, 2,250 people had been consulted by customers and more than 90 people had been entrusted with books. Door-to-door service was launched, and more than 6,250 people went to the door to handle transportation licenses, road transportation business licenses, real estate licenses, adoption registration, ID cards, real estate licenses, land certificates, audit and capital verification, and notarization services.
Carry out appointment registration service and reform the Sunday work system according to the actual work. Except for the four windows of public security, real estate, land management and agriculture and forestry, the system of appointment registration is implemented in other windows on Sundays, and people can make an appointment to register by phone on Sundays, which not only ensures the normal work of the people on Sundays, but also improves the efficiency? Center? Resource utilization rate. The public security window has opened a hotline to inquire about the names of newborns since May 16. As long as citizens dial * * *, they can check whether the names of newborns in the city are duplicate, which expands the service function. [Tuijain]
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