Take a computer with a 2-year warranty as an example:
First, the computer with the invoice calculates the warranty time according to the invoice date, that is, two years after the invoice date;
Second, if the invoice is gone, the warranty time of the computer is calculated according to the factory date in this pc, which must be before the purchase date. In this case, the two-year warranty of the computer is actually two years less for the user (). (For example, the computer factory time is 20 15. 1. 1, and the user purchase time is 20 15.6. 1. If the invoice fails, the warranty date starts from 20 15. 1.
(1) Lenovo's "three guarantees" service commitment?
If you are a consumer, Lenovo will provide you with "Three Guarantees" service according to the content and scope of "Provisions on Responsibility for Repair, Replacement and Return of Microcomputer Commodities" (hereinafter referred to as "Three Guarantees Regulations") promulgated by relevant state departments. ?
The boundaries, principles and scope of Lenovo's legal "Three Guarantees" obligation shall be implemented in accordance with the "Three Guarantees Regulations for Microcomputer". ?
(2) Lenovo manufacturer's standard service commitment?
On the basis of making the above-mentioned "three guarantees" service commitment to consumers and users, Lenovo will also provide the following Lenovo manufacturers' standard services:
1, three-year limited warranty?
From the date you purchase this product (hereinafter referred to as the "purchase date", subject to the official purchase invoice date), the whole machine of this product is guaranteed free of charge for one year, the main components are guaranteed free of charge for two years, and the motherboard components are guaranteed free of charge for three years. After the warranty period expires, Lenovo will provide paid services according to Lenovo's charging standards for paid services. ?
Lenovo laptop warranty period?
Part Category Part Name?
Free warranty?
Moderator?
Motherboard components?
Motherboard, sound card, graphics card, components solidified on the motherboard that cannot be separated from the motherboard?
3 years from the date of purchase (inclusive)?
Main ingredients?
CPU, memory, display screen, hard disk, keyboard, power adapter?
2 years from the date of purchase (inclusive)?
Laptop computer?
Including network card, modem card, 2-in-1 card, 3-in-1 card, PCMCIA card, touch panel, other small circuit boards (charging board, backlight control board, power board, LED board, I/O board, switch board, hard disk interface board, etc. ), independent card reader, speaker, fan, heat sink, battery, optical drive, floppy drive, mouse, shell, various covers, etc.
From the date of purchase 1 year (inclusive)?
Software?
Pre-installed software (including software media)?
From the date of purchase 1 year (inclusive)?
Random software (data, CD media, floppy media)?
Replace it with a faulty original within 3 months from the date of purchase?
Remarks: 1. Please refer to the corresponding warranty certificate to understand the warranty policy of other products sold together with the product and independently. ?
2. Notebook backpack is not covered by the warranty. ?
3. The above-mentioned parts should not be understood as promises and explanations for the product configuration you purchased, and the product configuration should be based on the specific model and packing list you purchased. ?
2.92 Free door-to-door service for hardware failure in urban areas within one year?
In the first year after purchasing the products, for users in the following urban areas, when the products you use have hardware failures within the warranty scope (please refer to "Three Guarantees" for specific failure types), please call Lenovo Sunshine Service Hotline at 400-8 10-8888 (refer to Article 10 of Part (3) Service Support System). ?
List of cities: Beijing, Shanghai, Guangzhou, Shenyang, Xi 'an, Chengdu, Wuhan, Shenzhen, Jinan, Zhengzhou, Nanjing, Hangzhou, Shijiazhuang, Taiyuan, Tianjin, Qingdao, Hohhot, Changsha, Nanning, Haikou, Nanchang, Hefei, Xiamen, Fuzhou, Ningbo, Harbin, Changchun, Dalian, Urumqi, Lanzhou. Heze, Dezhou, Weihai, Laiwu, Zaozhuang, Rizhao, jiaozhou city, Xuzhou, Changzhou, Nantong, Yangzhou, Changshu, Yancheng, Kunshan, Zhangjiagang, Zhenjiang, Jiangyin, Yixing, Lianyungang, Huai 'an, Wujiang, Taizhou, Taicang, Jinhua, Yiwu and Taizhou. Chancheng District (including Nanhai), Guancheng, Zhuhai, Shi Qi District, Shantou City, Zhanjiang City, Jiangmen City, Shunde District, Huizhou City, Maoming City, Zhaoqing City (including Gaoyao City), Chongming County and 92 urban areas. ?
3, 7 days *8 hours working system?
The normal working hours of Lenovo certification service are: Monday to Sunday, 8 hours a day. ?
4. Hotline consultation service?
If you have technical problems in use, please call Lenovo Sunshine Service Hotline: 400-8 10-8888, and our engineers will provide you with professional answers. Or visit Lenovo Sunshine Service website: www.lenovo.com for the above services. ?
5. Can't enjoy the "Lenovo Manufacturer's Standard Service Commitment"?
This commitment does not apply to the following situations:
Products without Lenovo logo; ?
The whole machine or parts of this product have exceeded the warranty period; ?
Failure or damage caused by failure/error/improper use, storage, maintenance or operation of products according to manual requirements (for example, plugging and unplugging data cables and plugging and unplugging non-USB external devices, etc.). ); ?
Failure or damage caused by the working environment not specified by the product (such as too high temperature, too low temperature, too wet or too dry, too high altitude, abnormal physical pressure, electromagnetic interference, unstable power supply, electrostatic interference, excessive zero-ground voltage, improper voltage input, etc.). ); ?
Failure or damage caused by installation, maintenance, change, addition or disassembly of non-Lenovo authorized institutions and personnel; ?
Failure or damage caused by the use of parts not provided by the factory (see packing list); ?
Failure or damage caused by using pirated or other illegally authorized software, non-standard or unpublished software; ?
Failure or damage caused by unexpected factors or human factors (including computer viruses, operational errors, liquid intrusion, scratches, handling, collision, wrong plugging and unplugging, foreign objects falling, rodents, pests, etc.). ); ?
Failure or damage caused by natural disasters and other force majeure (such as earthquake, fire, lightning strike, etc.). ); ?
Normal and reasonable consumption or damage (such as natural consumption, wear and aging of shells and plug-ins); ?
Other failures or damages caused by quality problems of non-Lenovo machines (including components). ?
6. Precautions?
Lenovo will provide you with the specified warranty service within the scope of this standard service commitment. If you have other service requirements beyond the warranty service promise in this standard, please choose the paid service of Lenovo certification service organization or purchase Lenovo personalized service products according to your needs. For details, please visit Lenovo Sunshine Service website: www.lenovo.com. ?
Purchase invoice, warranty certificate and packing list are important documents for you to obtain standard service from manufacturers. Please take good care of it. When Lenovo or Lenovo certification service agencies provide warranty services for you, please be sure to show relevant certificates; If you can't produce the purchase invoice, warranty certificate and packing list corresponding to the computer host, the free warranty period of the product shall be calculated from the date of production. If no warranty certificate can be provided, Lenovo will check the production date according to the host number of the product and provide warranty service according to the available production date. The host number can be found in the random packing list or the barcode of the fuselage. If you can't get the valid warranty information of the product, Lenovo will not provide the manufacturer's standard service. ?
(3) Special reminders and explanations?
What is the scope of application of this commitment?
This commitment is only applicable to Lenovo Tianyi /Sunrise (excluding Sunrise C 100 series) laptops sold in People's Republic of China (PRC) (except Hong Kong, Macao and Taiwan). ?
This commitment is only applicable to Lenovo Tianyi/Rising Sun laptops produced and sold after May 1 2006. For products before this date, please refer to the standard warranty service commitment issued by Lenovo in the same period. ?
Other products or promotional items bundled with Lenovo notebook computer products belong to the legal scope of "Three Guarantees" and shall be implemented according to the "Three Guarantees Regulations"; If it does not belong to the statutory "three guarantees", it shall be implemented in accordance with their respective standard warranty service commitments. ?
Priority application?
If national laws and regulations provide otherwise for after-sales service, Lenovo will provide you with after-sales service in accordance with national laws and regulations. ?
If Lenovo's service standard is lower than the national statutory "three guarantees" standard, it shall be implemented in accordance with the "three guarantees" standard; If Lenovo's service standard is higher than the national legal "three guarantees" standard, it shall be implemented in accordance with the national legal "three guarantees" standard within the scope and time limit of the national legal "three guarantees". ?
If Lenovo or the seller of Lenovo products has other agreements with you on the after-sales service of the products or any of its hardware and software equipment, the corresponding agreements shall be followed. ?
Maintenance service mode?
Within the scope permitted by law, Lenovo can provide you with the warranty service promised in this document by means of repair, replacement or return. ?
In addition to the hardware door-to-door service specified in Article 2 of Part (II) of this document, if the hardware of the product you purchased breaks down during the warranty period, you can send the faulty product to any nearest Lenovo certification service organization in China (excluding Hong Kong, Macao and Taiwan) for repair. Lenovo certification service organization will inform you to take back the product after the maintenance is completed. Lenovo does not bear the costs and risks of receiving and delivering products. The contact information and address of Lenovo authentication service can be found on Lenovo's website www.lenovo.com or through the consulting service hotline. ?
Please do not send the whole machine or any parts of this product for maintenance. Lenovo will not be responsible for the expenses or losses caused by this. ?
Lenovo denies commitment?
Unless explicitly stated in this service commitment, Lenovo does not make any other express or implied promises and guarantees, including implied warranties of merchantability and fitness for a particular purpose. Unless Lenovo explicitly promises otherwise:?
This warranty service commitment only applies to the mainframe and components configured by Lenovo notebook computer when it leaves the factory (see the packing list). Lenovo does not assume warranty responsibility for all non-Lenovo parts installed by any organization or personnel (such as manufacturers). ?
Lenovo will not be responsible for any additional commitments made to you by any organization or personnel (such as manufacturers) on the products you purchased and their affiliated software and hardware equipment beyond this service commitment; You should ask the organization or individual who made this commitment to provide written proof to ensure that these additional commitments can be fulfilled. ?
Warranty certificate?
Invoice is an important basis for you to ask Lenovo to fulfill the legal "three guarantees" obligation and Lenovo manufacturers to standardize services. Please take good care of it. ?
When you need Lenovo or Lenovo's certification service agencies to fulfill the legal obligations of the "Three Guarantees", you need to bring a valid "invoice" and "Three Guarantees Certificate", or you can effectively prove that your machine is still within the validity period of the Three Guarantees, otherwise the Three Guarantees will not be implemented. ?
If Lenovo or Lenovo's certification service organization is required to provide Lenovo manufacturers' standard services other than the "three guarantees" service, it is necessary to bring a valid "invoice" and provide a computer-generated warranty certificate and packing list. If you can't get the valid warranty information of the computer, Lenovo will not provide business standard services higher than the "three guarantees" service. ?
Data backup?
Please back up or retrieve the information programs you think are valuable in time before receiving the service. Lenovo and Lenovo certification service agencies are only responsible for product maintenance and testing, and do not provide data recovery and backup within the service scope specified in this document. Lenovo and its certification services are not responsible for the damage or loss of data, programs or storage media. ?
Replace the ownership of the whole machine or parts?
After Lenovo certification service agency replaces the whole machine or faulty parts for you, the original machine or faulty parts will be recovered by Lenovo or Lenovo certification service agency and enjoy ownership. ?
How long is the warranty period after maintenance?
The whole machine and its components of this product repaired by Lenovo certification service organization will continue to enjoy this service commitment. If the repaired parts are less than three months from the date of maintenance to the end of the free warranty period, Lenovo promises to extend the free warranty period of the parts to three months from the date of maintenance (only applicable to parts with a free warranty period of one year or more). The maintenance service mode beyond the free warranty period is sent to the customer for maintenance. At that time, please issue a valid maintenance record.