What is a call center license?

Call center business refers to helping enterprises to establish information base through information collection, processing and storage, and providing users with services such as business consultation, information consultation and data query about their own enterprises through public communication networks such as fixed network, mobile network or Internet. All enterprises that want to engage in call center business or cover the call center business only for their own company need to apply for a call center license. The state implements a licensing system for telecommunications business operations.

It is divided into the whole network call center certificate and the ground network call center certificate. The business scope of the whole network call center license is the whole country, and it needs to be approved by the Ministry of Industry and Information Technology. The processed service access number is 95. The business scope of the ground network call center license is a single province, the examination and approval department is the local communication administration, and the service access number after handling is the beginning number of 96. ?

The call center license processing flow is:

1. Enterprises applying for a call center license should declare the network and fill in the call center license application form;

2. After the online application is passed, the pilot approval will be issued and reported to the Ministry of Industry and Information Technology for the record.

3. Prepare the materials to be submitted by the enterprise to the Ministry of Industry and Information Technology or the Communications Administration;

4. The Ministry of Industry and Information Technology or the Communications Administration shall review the application materials and make a decision on approval;

5. Issue the call center license, and the enterprise approves the license.