If a customer says the car chassis is low, what should the salesman do?

First of all, it is necessary to confirm whether the low chassis does any substantial harm to the user.

If the customers are basically in the urban area, then you can introduce the benefits of low chassis and stability, especially give a few examples to prove it.

On the other hand, if the customer often runs in the wild, you'd better let him buy an SUV, lest he scold you then.