[Management system] The municipal examination and approval service center is divided into two levels: organ management and service hall. The staff of the service hall window are under the dual leadership of the accreditation center and the original unit, the business is led by the original unit, and the daily work is managed by the accreditation center. Its identity, personnel and salary remain unchanged. The management personnel of the accreditation center shall be assessed according to the cadre management authority, and the window staff shall be managed and assessed by the accreditation center. The assessment of the window is included in the total score of the annual post target responsibility system assessment of the government of the window department (unit) according to the 4-point system.
[Operation mode] The six systems that pay equal attention to acceptance and handling are combined with parallel approval, namely, the immediate handling system, the general commitment handling system, the lead handling system for contact matters, the reporting guidance handling system, the control rejection handling system and the special handling system for special matters. For matters that need to be handled by more than two departments, determine a main acceptance window and implement parallel approval, that is, one-time acceptance, copying, limited feedback, simultaneous approval and timely completion.
[Operation flow] According to the requirements of entering the well, paying the prescribed fees and committing to closing on the day, all matters entering the center are managed systematically and standardized from acceptance and handling to issuing permits, certificates and fees. Strictly implement the management of handling matters, application materials, handling procedures, commitment time limit and charging standards, that is, public parts, ordinary parts, joint parts, returned parts, reissued parts and special parts. Under the premise of not violating administrative regulations, emergency and special parts shall be handled in a special way; Implement "green channel" fast processing for major projects and key projects; Provide special convenience services such as appointment, door-to-door, door-to-door and escort for people with special needs and special difficulties; In addition to expert argumentation or collective discussion and decision, the central examination and approval system is implemented.
[Function Integration] The administrative examination and approval function is integrated and reformed in a centralized way, that is, the examination and approval items of an administrative organ are centralized in one office, and the administrative examination and approval office is centralized in the center; The department's administrative examination and approval items have been put in place in the center, and the department has authorized the window staff in place. Really make the project, power, personnel and official seal go to the window, so that acceptance, review, reconnaissance, signing, charging, certificate making, stamping and issuing are all done independently in the window, "one window is open to the outside world".
[Project Agency] The agency center provides all or part of the examination and approval agency services for government investment projects, state-owned enterprise investment (technological transformation) projects, private enterprise investment (technological transformation) projects (excluding commercial real estate projects) and other projects designated by the municipal government. Investment project approval agency service adheres to the principles of voluntary entrustment, free agency, full service, legality and high efficiency. The chief agent for the examination and approval of investment projects shall be the outstanding reserve training cadres selected by the Organization Department of the Municipal Party Committee.
At present, 4 1 municipal departments (units) have set up windows in the center, including development and reform, urban construction, land, ocean and fishery, port and shipping, highway, transportation, economy and trade, foreign trade, agriculture and forestry, water conservancy, environmental protection, quality supervision, safety supervision, fire protection, civil air defense, national tax, local tax (finance), industry and commerce, and local taxation. Education, labor, national security, drug administration, family planning, folk religion, non-management, salt affairs, sports, archives, science and technology, food, etc. 12 municipal departments entrust a small number of pieces to the comprehensive window for unified handling. The new town has a single housing management window, and the corresponding windows of the public security, industry and commerce, land and municipal departments of the new town work together. In addition, ABC also has 1 agency window (specially accepting agency matters for investment project approval) and 65438 charging window (separation of tickets and fees, charging for special financial accounts), as well as business center, real estate appraisal, notarization, tap water, electricity, gas, telecommunications, cable TV and other service windows to provide supporting services for applicants.
[Matters to be handled] After three rounds of "examination and revision" and "four clean-ups" of administrative license, the administrative examination and approval items implemented at the municipal level have been reduced from the original110 to 432 items of 20 10, and adjusted to 4 15 items, and 4/0 items of municipal departments. There are 4 16 administrative examination and approval items in 26 departments, and the administrative examination and approval department is authorized to directly complete or take charge of the leaders to go to the window for on-site examination and approval, with a total commitment of 40 18 working days, which is 8 1 21working days earlier than the statutory1working days. 46 administrative licensing items, 9 non-administrative licensing items, 12 municipal departments with less workload 1 1 licensing work items are handled in the comprehensive window. Two accreditation halls * * * set up 79 accreditation windows, with window staff 135, including downtown window staff 108 (excluding water, electricity, coal, evaluation, telecommunications, television and agricultural bank of China).
[System construction] Based on the actual construction and operation of the center, more than 50 revised rules and regulations have been formulated, forming a relatively standardized, smooth and perfect working mechanism, which can be roughly divided into six categories. The first category is the basic operation mechanism, which regulates the examination and approval business. The second category is the window quality service guarantee mechanism, which focuses on convenience efficiency and style construction. The third category is the personnel quality guarantee mechanism. To stipulate the qualifications, appointment, term of office, treatment, study and training of personnel entering the center. The fourth category is the window service performance appraisal mechanism. Window construction, personnel management, attendance, business skills, work efficiency, standardized services, mass appraisal, etc. Are included in the assessment content, rewarding the excellent and punishing the poor. The fifth category is the mechanism of building a clean government. Established in accordance with the requirements of establishing an anti-corruption punishment and prevention system. The sixth category is the internal logistics and technical management system, which provides guarantee for the daily smooth operation of the center.
[Three-level linkage] Four counties (districts) have established accreditation centers, and their service purposes, work functions, institutional setup, staffing, operation methods, and funding guarantees are basically the same as those of municipal centers. Large-scale towns (streets) have also established a "daily service center" with standardized operation, and generally formed a city, county (district) and township (street) approval and accreditation center.
[Network Construction] Center develops a "three-level linkage" online accreditation system, builds a virtual accreditation platform, and provides multiple functional services such as information exchange, form download, examination and approval, inquiry and declaration, joint handling, management assessment, and government affairs disclosure. The system supports the online remote declaration and real-time communication of applicants, the online review of the main links of administrative license by the heads of relevant departments, the online parallel examination and approval of multiple departments, and the statistics and assessment management of window accreditation by management institutions. The system also has the function of intercommunication between internal and external networks, and the professional networks of 17 departments such as industry and commerce, foreign trade, public security and transportation have been connected to the window. Carry out the mode of "online declaration, online examination and approval, and joint registration of documents", promote the innovation of government service concept and mode with the help of modern information technology, and carry out the related work of online accreditation service. At present, the three-phase upgrading project and the construction of electronic monitoring system at the same level have been completed, and a series of rules and regulations such as network operation, maintenance and management have been gradually established, entering an institutionalized and regular operation track; .
[Electronic Monitoring] The "three-level linkage" online processing system is networked with the electronic real-time monitoring system of the Municipal Commission for Discipline Inspection (Supervision Bureau), and the approval data is transmitted to the monitoring system in real time. At the same time, an electronic evaluation system, a short message sending platform and a video (audio) monitoring system in the lobby were opened, and the Municipal Commission for Discipline Inspection (Supervision Bureau) basically realized real-time supervision and inspection of the examination and approval efficiency and work situation of various units in different places. Use the business data generated by electronic monitoring to evaluate the performance of examination and approval, and promote the openness, transparency, standardization, honesty and efficiency of administrative examination and approval in various departments.
[Central Spirit] Unity and cooperation, pioneering and innovation, dedication and dedication, and dare to create first-class.
[Service concept] Code of conduct, openness and transparency, honesty and affinity, high quality and high efficiency.
[Service tenet] Joint examination and approval, improve efficiency, serve the economy and facilitate the masses.
[Professional Ethics] Diligent and pragmatic, conscientious, benefiting the people, and administering according to law; Civilized, enthusiastic, diligent and honest, willing to be a civil servant.