I can't get through. It may be that the telephone line of the local human resources and social security bureau is wired, which makes it impossible to get in.
It is suggested to dial later, or add the local area code before 12333.
The intelligent service system "12333 Zhixuntong" organically integrates the knowledge base of 12333 telephone consultation center and the rich information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasizes the "dialogue" service mode of human-computer interaction, and realizes the innovation of online consultation form and interactive process of the website.
The establishment of Ministry of Human Resources and Social Security has brought new opportunities for the development of telephone consultation service center, and at the same time put forward higher requirements for the construction of telephone consultation service system. Our department will jointly promote the construction and business development of telephone consultation service system from the following aspects.
1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.
2. Publicize the telephone consultation service, ensure the knowledge of the standardized office is unified, and cultivate the concept and habit of "human resources and social security issues 12333" among the public, so that 12333 is a household name.
3. Gradually establish a telephone and SMS incoming exchange platform and a ministerial-level telephone consultation service knowledge base, and all localities will participate in the maintenance and use, realize the unification of standards and resource sharing, and promote the interconnection and business cooperation of telephone consultation service centers around the country.
4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS service in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.
5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.
12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public.