Legal analysis: you can consult. 12345 citizen service hotline is based on too many citizen government service hotlines. In order to make it easier for citizens to remember, all provinces and cities in China take the service hotline to connect to 12345, and then transfer it through 12345 hotline center according to the specific situation. The public service hotline implements the working mechanism of "external No.1 service, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and limited time handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.
Legal basis: Article 27 of the Constitution of People's Republic of China (PRC). All state organs practice the principle of streamlining, the responsibility system for work and the system of training and assessment of staff, constantly improve the quality and efficiency of work and oppose bureaucracy. All state organs and functionaries must rely on the support of the people, always keep close contact with them, listen to their opinions and suggestions, accept their supervision and strive to serve them. When taking office, state functionaries shall take the constitutional oath in public according to law.